Broker Support Associate - Healthcare

Doctors HealthCare Plans, Inc.; Coral Gables (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

Doctors HealthCare Plans, Inc. is seeking a Broker Support Associate to efficiently manage client communications and support brokers in the healthcare sector. The role involves onboarding agents, managing documents, and providing training on products and services. The ideal candidate will have a high school diploma with substantial experience in the healthcare industry, and bilingual skills in English and Spanish.

Qualifications

• At least 3 years of experience in the healthcare industry.
• 1+ years of leadership experience.
• Proficient in English and Spanish.

Responsibilities

• Manage communications with agency and broker clients.
• Onboard new agency and brokers.
• Review production reports and manage inquiries.

Skills

Communication

Relationship Management

Problem Solving

Education

High School Diploma

Tools

Microsoft Office

Job description

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The Broker Support Associate will be working closely with Doctors Health Care Plans Agency and Broker professionals responding to their various needs.

Responsibilities:

• Communicate via phone and email with current agency and broker clients
• Efficiently and accurately manage the sales / enrollment portal
• Onboard agency and brokers
• Appoint and unappoint agents as needed
• Update expired documents monthly
• Create Marketing materials
• Update Sales / enrollment portal
• Communicate with other departments as needed
• Eligibility verification check
• Review production reports
• Manage the inside support requirements of multiple inquires from the agency / brokers contracted with Doctors HealthCare Plans.
• Maintain relationships, answer inquiries from brokers via email, phone or any alternate communication
• Research and provide resolution to inquiries that may require further investigation such as commission questions, enrollment application verification and any other.
• Provide training and guidance to brokers on products, services, process and available tools.
• Review production reports for gaps, rapid disenrollment rate and daily tracking or agency / agent activity.
• Participate in and represent in a professional manner at broker related trainings
• Communicate effectively and collaborate interdepartmentally as needed and provide pertinent information for presentation events.
  
  

Qualifications:

• High School Diploma or Equivalent work experience of at least 3 years in the Health care industry.
• 1-3 years of technical experience
• 1+years of leadership experience
• Proficient in English and Spanish
• Proficient in Microsoft Office - Word, PowerPoint, Outlook & Excel
• This role requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
• Active Health Insurance License
  
  

Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

No Third Party Agencies or Submissions Will Be Accepted.

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Internet Publishing

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