Broker Sales Support Associate

3M HEALTHCARE; New York (NY); Hybrid; USD 68,900 - 99,620; Full time

Job summary

Healthfirst seeks Sales Support Associates to amplify enrollment and member retention through community marketing, events and outreach in New York. You will coordinate events with Sales Managers and promote Healthfirst’s plan options to seniors in diverse communities.

You will develop up to twenty events per month, build relationships with community groups, and support the Sales and Marketing team with educational events while meeting growth and retention targets.

Qualifications

• Travel up to 75% of the time.
• Minimum sales, marketing or outreach experience.
• Direct-to-consumer or B2B customer service experience.
• Experience presenting to diverse audiences including leaders and healthcare professionals.
• Proven ability to manage multiple events and deadlines.
• Ability to work with diverse socio-cultural groups.
• Proficient with basic Excel functions (sorting/filtering).
• Experience creating/using PowerPoint presentations.
• Availability to work evenings and weekends.
• Valid driver's license and vehicle.

Responsibilities

• Coordinate events, presentations and enrollment opportunities.
• Promote Healthfirst’s mission to community groups and agencies.
• Develop about twenty events per month for sales reps.
• Establish and maintain relationships with partners.
• Support creation of educational and sales events in the target market.
• Collaborate with Sales Managers to plan actions and assess needs.
• Meet and exceed growth and retention targets.
• Prepare weekly/monthly event calendars, manage care reports, and expenses.
• Maintain a weekly calendar of appointments and opportunities.

Skills

Sales experience

Marketing & outreach

Customer service

Public speaking

Event coordination

Cross-cultural communication

Time management

Communication

Travel planning

Driver's license

Education

Associate’s degree

Tools

Excel

Word

PowerPoint

AX Dynamics

Great Plains

Imaging systems

Job description

About the Role

Sales Support Associates act as ambassadors for Healthfirst, helping to increase enrollment and membership retention through community marketing, events and outreach. Coordinating with Medicare Sales Managers, they promote alternative plan options to seniors and work toward expanding Healthfirst’s market‑share.

Key Responsibilities

• Coordinate events, presentations and enrollment opportunities as directed by Sales Managers.
• Promote Healthfirst’s mission and values to community‑based organizations, health centers, NYCHA, faith‑based groups, community boards and city agencies.
• Develop twenty (20) events or opportunities per month for sales representatives.
• Establish new relationships and maintain existing ones.
• Support the Sales and Marketing team to create educational and sales events within the target market.
• Work closely with Sales Managers to develop plans of action and understand the needs of the sales team.
• Meet and exceed growth and retention expectations.
• Prepare weekly and monthly event calendars, manage care reports, order supplies for events and submit monthly expense reports.
• Prepare a weekly calendar of appointments and opportunities as required.

Minimum Qualifications

• Must be able to travel 75% of the time.
• Experience in Sales (e.g., retail, product, etc.), Marketing and/or Community Outreach Programs.
• Existing Sales or Customer Service‑related experience dealing with direct‑to‑consumer or business‑to‑business interactions, either over the phone or in‑person.
• Experience speaking with multi‑level audiences that can include faith‑based leaders, elected officials, C‑level executives, healthcare professionals or hospital administrators.
• Experience managing multiple marketing events, including changing deadlines, from beginning to end.
• Experience working across socio‑cultural and ethnic backgrounds and environments.
• Basic Microsoft Excel functions such as sorting, filtering and maintaining spreadsheets.
• Basic Microsoft Word document creation and integration with Excel spreadsheets for email blasts, guest lists and tracking forms.
• Experience modifying and updating existing PowerPoint presentations.
• Must be available to work evenings and weekends as needed.
• Vehicle and current driver’s license.

Preferred Qualifications

• Associate’s degree from an accredited institution.
• Knowledge of CMS rules and regulations.
• Experience using AX DYNAMICS, Great Plains and any imaging systems.
• Fluency in one or more of the following languages: Spanish, Cantonese/Mandarin, Fukienese, African dialects, South Asian dialects.
• Excel experience: standardizing reports across multiple sheets, utilizing VLOOKUPs and functions/formulas, creating, using and interpreting pivot tables, filtering and formatting to generate desired results.

Equal Opportunity Employer

HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis.

HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [e-mail] or calling 212‑519‑1798. In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e‑mail address and phone number supplied.

Hiring Range & Compensation

Hiring Range – Greater New York City Area (NY, NJ, CT residents): $68,900 – $99,620. All other locations (within approved locations): $61,300 – $91,120.

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers a full range of benefits such as medical, dental and vision coverage, incentive and recognition programs, life insurance and 401(k) contributions (subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

Recruitment Process

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, is not authorized by Healthfirst. Healthfirst will never ask for money during the recruitment or onboarding process.