Broker Relations Manager

Skybox Capital; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Skybox Capital is seeking a Broker Relations Manager in Chicago, IL to support our fast-growing ticket marketplace. This entry-level role requires 1–3 years of experience in a data-driven or analytical capacity, with a focus on relationship management and operations. You'll monitor broker performance, analyze data, and work with ticket brokers to drive improvements in pricing and fulfillment. Ideal candidates should have strong analytical skills, communication abilities, and a high level of attention to detail. Mentorship and structured training are provided.

Qualifications

• 1–3 years in a data-driven, analytical, or business-facing role.
• Background in operations, analytics, account management, or customer success.

Responsibilities

• Monitor broker performance across key metrics.
• Analyze data to identify trends and inefficiencies.
• Serve as a primary point of contact for ticket brokers.
• Build and maintain strong, long-term relationships.
• Identify inconsistencies and address them directly.
• Proactively identify fulfillment risks and mitigate issues.

Skills

Analytical mindset

Communication skills

Problem-solving ability

Excel proficiency

SQL knowledge

Job description

Broker Relations Manager (BRM)

GoTickets | Chicago, IL (On-Site)

About the Role

GoTickets is hiring a Broker Relations Manager to support a fast-growing ticket marketplace operating at the center of live events, sports, and entertainment. This role is critical to the business — working directly with ticket brokers while using data to drive performance, pricing, and overall marketplace quality.

This is an entry-level opportunity (1–3 years experience) with strong training and development, ideal for candidates looking to build a career in analytics, operations, and relationship management.

What You’ll Do

Broker Performance & Analytics

• Monitor broker performance across key metrics (fulfillment rate, cancellations, drop rate, pricing parity)
• Analyze data to identify trends, risks, and inefficiencies
• Flag underperformance and escalate issues when needed
• Use data to drive decisions that improve marketplace quality

Relationship Management

• Serve as a primary point of contact for a portfolio of ticket brokers
• Build and maintain strong, long-term relationships
• Work directly with brokers to improve pricing, fulfillment, and behavior
• Balance relationship-building with enforcing standards

Negotiation & Accountability

• Hold brokers accountable to marketplace standards
• Identify inconsistencies or risky behavior and address directly
• Influence partners to improve performance and reliability

Operations & Risk Management

• Proactively identify fulfillment risks and mitigate issues before they impact customers
• Support onboarding of new brokers and ensure proper setup and compliance
• Partner with internal teams (Operations, Product, Customer Experience) to resolve issues

What We’re Looking For

Experience

• 1–3 years in a data-driven, analytical, or business-facing role
• Background in operations, analytics, account management, or customer success

Skills

• Strong analytical mindset and comfort working with data (Excel required, SQL a plus)
• Excellent communication and relationship-building skills
• Ability to make decisions in ambiguous, fast-paced situations
• High level of ownership, attention to detail, and problem-solving ability

Nice to Have

• Interest in sports, concerts, live events, or ticketing marketplaces
• Experience working in a performance-driven or marketplace environment

Training & Development

• Structured onboarding with hands-on exposure to real broker scenarios
• Direct mentorship from Broker Relations leadership
• Ongoing development in analytics, negotiation, and marketplace strategy