Broker Dealer Operations Sales Support Analyst II

Allstate Private Limited; Northern (KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Home office connectivity reimbursement

Technology setup provided

Job summary

Allstate seeks a Broker Dealer Sales Support specialist to handle pre- and post-sale calls, process trades, and coordinate with clearing firms and product providers. The role emphasizes regulatory compliance and accurate account servicing.

You will educate customers on documentation, assist with new accounts, and support complex transfers while maintaining high service standards. Team collaboration is essential across departments.

Qualifications

• FINRA Series Industry Exam (SIE), Series 7 and 63 required or ability to acquire in timeframe.
• Excellent verbal communication and outstanding customer service.
• Knowledge of securities industry, books/records, rules, products and market trading.
• Analytical and problem-solving skills.
• Ability to work independently and in a team.

Responsibilities

• Handle pre- and post-sale calls and requests on mutual funds, annuities, and brokerage accounts.
• Place trades on funds, equities, ETFs, fixed income with knowledge of trading platforms.
• Serve as liaison between customers, broker-dealer, clearing firm, and product providers.
• Ensure FINRA books and records compliance and respond to audit requests.
• Oversee asset and cash movements via journals, EFTs, wires and checks.
• Educate customers on documentation requirements and platform usage.
• Assist with account openings and ongoing servicing; support death-claims processes.
• Review and approve paperwork related to account ownership and servicing.

Skills

Account Management

Policy Interpretation

Procedure Training

Sales Support

Team Collaboration

Education

FINRA SIE/Series 7/63

Bachelor’s degree preferred

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Broker Dealer Sales Support Department functions as the main inbound call and service center for the broker-dealer. It provides assistance to Registered Representatives and clients with securities account support through both phone and email channels. The department's primary responsibilities include servicing brokerage accounts and overseeing trading activities.

This role offers both pre-sale and post-sale support to PFRs via telephone, addressing inquiries and processing requests related to securities accounts, as well as executing securities trades. Additionally, the position acts as a liaison between the broker-dealer clearing firm and various product providers.

Key Responsibilities

• Handle pre- and post-sale calls and requests from customers and PFRs on all direct mutual fund, annuity, variable life insurance accounts, as well as managed and brokerage accounts held at our clearing firm

• Place trades on mutual funds, equities, Exchange Traded Funds, Unit Investment Trusts, and Fixed Income securities for customers and PFRs – requiring detailed knowledge and understanding of all of the NFS trading platforms, the financial market, how to obtain quotes, securities pricing, and various types of trade orders and risks with each
• Serve as liaison between PFR and clearing firm working directly with NFS on accounts
• Ensure compliance with FINRA books and records requirements, respond to internal and regulatory audit requests and update procedures, as necessary
• Oversee the movement of assets and cash daily via journals between accounts, EFT, Wires and check requests
• Educate PFRs and customers on documentation requirements and technology platforms for new account openings and on-going servicing
• Facilitate death-claims by establishing estate or beneficiary accounts and following proper protocol to ensure adherence to regulatory guidelines and a seamless customer experience; working directly with field leadership
• Analyze assets being transferred onto the NFS platform and work directly with NFS and PFRs regarding the transfers process ensuring compliance with AFS product shelf
• Maintain records for all brokerage accounts to ensure compliance with both AFS and NFS policies and procedures and FINRA regulatory requirements for securities transactions and reporting
• Analyze, review, and approve/reject required paperwork and legal documentation related to account ownership and servicing for AFS
• Complete special projects and tasks as assigned by Manager or Senior Leaders

Education & Experience (in lieu)

FINRA Series Industry Exam (SIE), Series 7 and 63 required or the ability to acquire in the timeframe set forth by AFS, LLC.

Excellent verbal communication skills and outstanding customer service ability

Knowledge of securities industry, including books and records, rules and regulations, product types and market trading functionality

Analytical and problem-solving skills

Ability to work independently and as a team in making decisions in-line with organizational goals and expectations

Bachelor’s degree preferred

Regular, predictable attendance is an essential function of this job

Skills

Account Management, Policy Interpretation, Procedure Training, Sales Support, Team Collaboration

Compensation

Compensation offered for this role is 50,000.00 - 75,050.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.