Broker-Dealer Customer Protection Program Lead

Bank of America; Charlotte (NC); On-site; USD 70,000 - 120,000; Full time

Job summary

Une entreprise bancaire de renom recherche un professionnel expérimenté en gestion de programme au sein du groupe Client Asset Control. Ce rôle implique d'assurer la conformité réglementaire et d'optimiser les opérations internes. Le candidat idéal aura une curiosité intellectuelle, des compétences solides en gestion de projet et une aptitude à naviguer efficacement dans des environnements complexes.

Qualifications

• Compétences analytiques et résolution de problèmes excellentes.
• Expérience en gestion de projet et amélioration des processus.
• Excellentes compétences en communication verbale et écrite.

Responsibilities

• Assiste à la définition et à la gestion des programmes et des contrôles.
• Collabore avec des équipes interfonctionnelles pour développer des livrables et des plans de projet.
• Analyse et surmonte les risques des programmes et produit des rapports pour les parties prenantes.

Skills

Process Design

Program Management

Project Management

Reporting

Strategy Planning and Development

Issue Management

Oral Communications

Presentation Skills

Prioritization

Problem Solving

Performance Management

Process Performance Management

Process Simplification

Risk Management

Workforce Planning

Tools

JIRA

Job description

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role resides within the Client Asset Control Group (CACG) Americas (AMRS) region. CACG is a Global Markets Operations team which provides front-to-back oversight of customer protection regulatory requirements across multiple U.S. Broker Dealers.

This role serves as a subject matter expert supporting programs and projects related to regulatory and non-regulatory change within Client Assets. Additionally, this role supports core operations functions related to U.S. Client Asset Protection rules to ensure regulatory compliance and audit readiness.

Responsibilities:

• Assists with defining program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Partners closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Supports the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations

Required Qualifications:

• Intellectually curious with an aptitude for learning complex concepts quickly.
• Proven analytical and problem-solving skills with excellent attention to detail and high level of accuracy.
• Project management, process design, and/or process improvement experience.
• Self-starter with effective time management and organizational skills; able to manage multiple priorities and meet deadlines.
• Ability to adapt to, manage, and implements change effectively; includes ability to manage through program risks.
• Advanced communication skills, both verbal and written, with ability to present to senior level audiences.
• Committed to challenging the status quo and making sound recommendations to implement strategic change; focuses on process improvements.
• Ability to analyze system logic, processes, and controls against regulatory guidelines to assess compliance.
• Strong interpersonal and networking skills; knows how to navigate the organization to engage relevant stakeholders.
• Effectively manages conflict with ability to gain stakeholder agreement to achieve optimal solutions.
• Proficient with Excel, PowerPoint, and other MS Office products.

Desired Qualifications:

• Understanding of U.S. Broker Dealer business, operations, and/or regulatory environment.
• Knowledge of Customer Protection regulations is desired, but not required.
• Experience working in a risk & control or regulatory environment.
• Strategy planning and development experience.
• JIRA software experience a plus.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Process Design
• Program Management
• Project Management
• Reporting
• Strategy Planning and Development
• Issue Management
• Oral Communications
• Presentation Skills
• Prioritization
• Problem Solving
• Performance Management
• Process Performance Management
• Process Simplification
• Risk Management
• Workforce Planning

Shift:

1st shift (United States of America)

Hours Per Week:

40