Broker Account Manager

Remodel Health; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in health benefits is seeking an Account Manager to join their team in Indianapolis. This role involves building long-term client relationships, providing ongoing support, and managing compliance for health benefits. Ideal candidates will have experience in client management and health insurance. The position offers full health benefits, generous PTO, and a 401(k) match.

Benefits

Full health benefits

Generous PTO

401(k) match

Sabbatical PTO after 5 years

Qualifications

• 3+ years managing clients with annual revenue over $10,000.
• 3+ years in health insurance preferred.

Responsibilities

• Work with sales to onboard organizations.
• Provide training and support for stakeholders.
• Consult on compliance measures.

Skills

Client Management

Customer Retention

Compliance

Education

Bachelor's Degree

Job description

We are Remodel Health, the health benefits platform that revolutionizes health benefits to resource organizations with missions that matter. Our platform shifts organizations from traditional, one-size-fits-all health insurance plans to an individualized health insurance experience for each employee and their family.

We were founded on faith-based principles, and have a heart to serve all organizations, from small to large to enterprise. Historically, our core customer pipeline has consisted of churches, K-12 private schools, Christian higher education, and faith-based nonprofits. In recent years, we have grown to serve largely for-profit organizations of all sizes.

Our team is collaborative, intentional, and prioritized. We care deeply for our customers and passionately believe there is a better way for employees to receive health benefits from their organization. Learn more about who we are here!

We are looking for a highly driven, team-oriented self-starter to join our growing Account Management team! The Account Manager works with Broker Partner, HR Directors, CFOs and CEOs of organizations Remodel Health Serves in order to build long-term relationships with our customers. Account Managers establish key success criteria with customers during implementation and consult with customers to achieve their desired outcomes. This role will support multiple accounts with approximate annual revenue of $2M+.

If this sounds like you, explore the job specifics below:

Responsibilities:

• Work in partnership with our sales division to set expectations and the timeline for on-boarding organizations
• Provide on-going training, support, and education for the Broker, HR Director, CFO and executive stakeholders
• Subject matter expert in all areas (MEC, HRA, HSA, ICHRA, Compliance)
• Monitor and provide consultation for compliance measures of assigned organizations
• Expectation to build relationships and customer loyalty that lead to referral business
• Responsible to evaluate and restrategize our custom solution each year with the client and identify new product solutions to meet identified needs (ancillaries, insurance changes, HSA/HRA)
• Responsible to plan and organize the annual renewal process for assigned organizations
• Responsible to provide monthly updates on each account to Director/VP
• Quarterly meetings with assigned organizations built around an annual retention calendar

Experience and Skills:

• 3+ years of experience managing clients with greater than $10,000 in annual revenue
• 3+ years of experience in health insurance preferred
• Managing customer retention efforts preferred

Education:

• Bachelor's Degree or combined equivalent of education and experience.
• Health & Life License preferred
• Medicare Licensed - Bonus

Additional Information:

• Must be willing to travel to provide on-site support as needed.

How you'll be cared for at work:

• Full health benefits offering, including life, long-term disability, dental, and vision
• Generous PTO
• 401(k) match
• Sabbatical PTO available after 5 years
  
  

This is a full-time, permanent position based in Indianapolis, IN.

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