Broadband Technician I - NANA Net - Noatak, AK

NANA; Noatak (AK); On-site; USD 40,000 - 60,000; Full time

Job summary

NANA is seeking a Broadband Technician in Noatak, Alaska. The role involves installation and maintenance of fiber optic cables, ensuring reliable service delivery, and adhering to safety standards.

Ideal candidates should possess a high school diploma, strong communication skills, and experience with fiber optic installation. Willingness to travel to job sites in various modes of transport is essential.

Qualifications

• High school diploma or equivalent required.
• Experience with fiber optic installation preferred.
• Ability to operate specialized equipment, including 4-wheelers and snowmobiles.

Responsibilities

• Install and terminate fiber optic cables.
• Respond to service orders for broadband services.
• Diagnose and resolve connectivity issues.

Skills

Fiber optic installation

Customer service

Safety compliance

Technical troubleshooting

Education

High school diploma or equivalent

Tools

Test equipment (OTDR, light sources)

4-wheelers

Snowmobiles

Job description

Job Description

The Broadband Technician performs installation, maintenance, and repair of fiber optic cables, service drops, and customer access equipment. Responsibilities also include splicing, testing fiber optic cables, general property upkeep, and ensuring reliable internet service delivery to customers while following company safety policies and operating without constant direct supervision.

Responsibilities

• Install and terminate fiber optic cables, including aerial service drops.
• Respond to service orders and trouble tickets for new installations, upgrades, removals, or changes to customer’s broadband services.
• Install ONT’s, fiber jacks, jumpers, terminals, pedestals, splitters, protectors, modems/routers, and related hardware.
• Perform splicing and testing of fiber optic cables.
• Diagnose and resolve connectivity issues using test equipment such as OTDRs, light sources, power meters, Wi-Fi signal testers, etc.
• Conduct regular inspections and maintenance of aerial fiber infrastructure.
• Maintain and document splicing equipment, tools, and system maps.
• Perform general property upkeep, including shoveling snow, weed whacking, and cleaning.
• Maintain equipment such as battery plants, generators, alarms, air filters, and fluid levels; follow site log and record procedures.
• Conduct safety inspections to ensure compliance with standards.
• Track and report company inventory used by technicians.
• Operate and maintain 4-wheelers and snowmobiles.
• Climb wooden poles to install and maintain aerial fiber connections.
• Respond to requests for locations of underground fiber optic cables and mark cable routes.
• Work closely with customers to ensure quality service and support.
• Use company computer programs as required.
• Adhere to safety standards and industry best practices.
• Perform all other duties and responsibilities as assigned.
• Be available for on-call work during nights, weekends, and holidays.

Knowledge, Abilities, and Skills for Success

• Communicate positively and professionally in written and verbal interactions with customers, colleagues, and vendors.
• Work independently and as part of a team to achieve goals.
• Read and interpret safety rules, operating instructions, and procedure manuals.
• Write routine reports and correspondence.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Use hand tools, test equipment, and operate heavy equipment for installing and maintaining underground and aerial infrastructure.
• Understand and comply with CPNI regulations and procedures.
• Embrace change and encourage innovative approaches as a team player.
• Possess proficient computer skills and the ability to adapt to program updates.

Qualifications

• High school diploma or equivalent.
• Experience with fiber optic installation, splicing, and troubleshooting preferred.
• Familiarity with aerial cable installation and safety protocols preferred.
• Ability to operate and maintain specialized equipment, including 4-wheelers and snowmobiles.
• A valid driver’s license with an acceptable driving record for the past three years preferred.
• Strong customer service and communication skills.

Working Conditions and Physical Requirements

Weather: Indoors/outdoors with exposure to severe weather conditions.

Noise level: Moderate.

Environment: Small office spaces, equipment rooms with potential noise, exposure to moving mechanical parts, high places, electrical shock risks, customer homes and businesses, outdoors with heat, cold, darkness, wildlife, and work from heights.

Physical requirements: Frequently lift/move up to 50 lbs.; occasionally up to 100 lbs.; sit, stand, walk, use hands/fingers, climb, stoop, kneel, crouch, crawl, talk, hear, see, taste/smell, carry weight, climb ladders and poles, work from heights.

Travel

Required. Willingness to travel to job sites, possibly using small planes, boats, 4‑wheelers, and snowmobiles.