Broadband Technician I

Wave Broadband; Midlothian (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Wave Broadband, a leading telecommunications provider, is seeking a Broadband Technician I in Midlothian, IL. This entry-level position focuses on residential installations and disconnections while delivering outstanding customer service. The role offers comprehensive training, tools, and benefits, making it an excellent opportunity for those starting their career in tech.

Benefits

401k retirement plan with employer match

Medical, dental, vision, life, and STD insurance

Paid Time Off starting at 80 hours per year

Tuition reimbursement program up to $4,000 per year

Employee discount program

Qualifications

• Entry-level position, no experience required.
• Ability to work independently and in a team.
• Must possess a valid driver's license.

Responsibilities

• Residential installs and disconnects for data, video, and phone services.
• Ensure correct RF signal levels are recorded.
• Communicate with leadership and dispatch as needed.

Skills

Customer service skills

Verbal communication

Written communication

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

Ladder

Hand tools

Power tools

Job description

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Crestwood, IL

Job Details

Description

Broadband Technician I

Crestwood, IL

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

The Broadband Technician I is responsible for residential installation and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BBT I is required to communicate with leadership and dispatch as needed.

Where You Will Work

• This position will be based in Astounds Crestwood, IL office, and would be an in office/field role.
  
  

A Day In The Life Of The Broadband Technician

• Residential install and disconnects* (data, video, phone) on customer premises
• Ensure/record correct RF and signal levels within specifications
• Communication with leadership and dispatch as needed
• Customer education
• Operate company vehicle in safe and responsible manner
• Other duties as assigned
  
  

What You Bring To The Table

• Experience: None required, this is an entry level position
• Experience in problem-solving, time management, and basic computer skills
• Strong customer service skills
• Strong verbal and written communication skills
• Ability to use a ladder, hand and power tools
• Ability to work effectively, both independently and as part of a team
• Must possess a valid driver's license with a satisfactory driving record compliant with the company policy
  
  

Education And Certifications

• High school diploma or equivalent
  
  

We're Proud To Offer a Comprehensive Benefits Package Including

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)
• Employee discount program ( If in our serviceable area)
• Benefits listed above are for regular full-time positions
  
  

Base Salary: The base salary range in Illinois for this position is $18.00 -$19.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Illinois and may not be applicable to other locations.

• Broadband Technician I - $18.00 - $19.00 per hour
  
  

Perks Of The Position

• Training (Ladder Safety, Fiber Installation)
• Provided tools, uniforms, and work vehicle
• Home Garaging ( If you qualify)
• Paid orientation and training
  
  

Our Mission Statement

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun
  
  

Diverse Workforce / EEO

Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Telecommunications

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