Broadband Network Technician I

RCN Telecom Services of Mass, LLC; Canton (MA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

401k retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off

Floating holidays

Paid holidays

Sick leave

Tuition reimbursement

Employee discount

Job summary

Astound in Massachusetts is seeking a Broadband Network Technician I to maintain and repair aerial and underground coax and fiber infrastructure. The role involves outdoor work, use of bucket trucks and ladders, and on-call rotation to restore services and support network reliability.

You will detect outages, perform emergency restorations, conduct preventative maintenance, and document work orders. Qualifications include a high school diploma, 2+ years telecom field experience, fiber testing,

Qualifications

• High school diploma or equivalent required.
• 2+ years hands-on telecom field work experience (coax, fiber, or electrical).
• Fiber testing and splicing experience preferred.
• Valid driver’s license and clean driving record.
• Strong customer service and communication skills.
• Able to read and interpret maps.

Responsibilities

• Detect, troubleshoot and resolve outages in aerial/underground networks.
• Perform emergency coaxial cable restoration and splicing.
• Maintain power supply and perform routine testing and adjustments.
• Monitor and repair cable leakage while complying with regulations.
• Assist with fiber splicing and related activities.
• Complete work orders and daily logs."
• Install, replace and repair coaxial and fiber cabling in aerial and buried plant.

Skills

Field experience

Troubleshooting

Communication

Reading maps

Teamwork

On-call readiness

Bucket truck operation

Education

High school diploma

Tools

Bucket Certification

Ohms testing knowledge

Job description

This is a hands‑on, field‑based role focused on maintaining and repairing aerial and underground coax and fiber infrastructure. The technician will work outdoors daily using bucket trucks, ladders, and hand tools to restore service, perform preventative maintenance, and support network reliability.

The Broadband Network Technician I is responsible for detecting, troubleshooting and resolving system outages for data, video, and telephone. This role will be responsible for emergency restoration of coax, underground cable, maintenance of power supply, leakage and splicing. The BNT I is required to maintain documentation as needed. This role participates in a 24/7 on‑call rotation.

Key Responsibilities

• Detect, troubleshoot and resolve system outages in aerial and/or underground capacities related to transmission levels, signal losses and off‑air interference.
• Prepare and perform emergency aerial and/or underground coaxial cable restoration due to variables such as cable breaks and/or damage.
• Perform preventative maintenance (power supply, actives) in the form of testing, balancing, alignment and adjustments of components or equipment.
• Monitor, record and repair cable leakage, complying with applicable regulations.
• Observe and assist co‑workers with fiber splicing activities.
• Complete and distribute required documentation, such as work orders and daily logs.
• Install, replace, and repair coaxial and fiber optic cabling, including aerial and buried plant.
• Perform pole transfers, span replacements, and drop repairs.
• Operate bucket trucks, ladders, and field equipment.
• Participation in a 24/7 on‑call rotation.
• Other duties as assigned.

What You Bring to the Table: Requirements/Qualifications

• Education: High school diploma or equivalent.
• 2+ years of hands‑on experience in telecom field work, cabling, construction, or utilities (coax, fiber, or electrical).
• Fiber optic testing and splicing.
• Maintain satisfactory driving record and have a valid driver's license.
• Customer Service Communication (verbal, written).
• Basic Computer Skills.
• Aptitude to learn to skills.
• Problem solving.
• Time Management.
• Teamwork.
• Working alone.
• Ability to read and interpret maps.
• Bucket Certified; Ohm’s Understand the Outside Plant.

Physical Requirements

Ability to lift and carry up to 75 lbs. Work performed in both climate‑controlled and non‑climate‑controlled environments, with potential exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles. Prolonged standing, walking, sitting, and driving required. Ability to safely climb and work from ladders for extended periods of time. Frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level. Ability to bend, twist, kneel, squat, crawl, and maintain various body positions and perform fine motor tasks, forceful gripping, and limited keyboarding.

Benefits

• 401k retirement plan, with employer match.
• Insurance options including: medical, dental, vision, life and STD insurance.
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization.
• Floating Holiday: 40 hours per year.
• Paid Holidays: 7 days per year.
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.
• *Benefits listed above are for regular full‑time position.

Compensation

The base salary range in Massachusetts for this position is $26.00- $30.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.

Equal Opportunity and Diversity Statement

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

Our Mission Statement

* Take care of our customers* Take care of each other* Do what we say we are going to do* Have fun

About Astound

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award‑winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.