Brio-Host Brio- Cherokee

Earl Enterprises; Cherokee (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a forward-thinking restaurant where your role as a Host is crucial in creating a memorable dining experience. You will be the first point of contact for guests, ensuring they feel welcomed and valued from the moment they arrive. This role involves not just greeting guests but also maintaining a clean and organized environment that reflects the restaurant's high standards. If you thrive in a fast-paced, friendly atmosphere and enjoy making people feel special, this opportunity is perfect for you. Become a key ingredient in our family-oriented culture and help us serve amazing Italian meals with a smile!

Qualifications

• Strong focus on guest service and creating a welcoming environment.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Greet and escort guests to tables while ensuring a friendly atmosphere.
• Maintain cleanliness and organization of the restaurant at all times.
• Ensure compliance with company policies and state regulations.

Skills

Guest Service

Communication Skills

Organizational Skills

Decision Making

Physical Stamina

Education

High School Diploma or equivalent

Job description

When you walk into one of our restaurants, you are met with a warm smile and the promise of an amazing Italian meal! Our menu features fresh, prepared-to-order classic dishes from regional Italian recipes and the ambiance mirrors that of a lively family gathering. The common ingredient that creates our comforting Guest environment is the wonderful family, just like we nurture our dishes, we nurture our family members. We want YOU to be one of our key ingredients!

The Host courteously greets and escorts guests to tables and assists in seating guests in an efficient manner in accordance with company standards. Assists in preparing the restaurant for service and maintains the cleanliness of the restaurant at all times. Directs, implements, and maintains a philosophy congruent with the Company's culture, which serves as a guide to all staff members.

Essential Job Functions

1. Strives to create an operation that values Company standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business.
2. Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Family and the Guest.
3. Communicates in an impactful and meaningful way with management and family members and fosters an open and respectful work environment.
4. Models and executes Company practices throughout the entire operation creating a high-energy environment for the family and guests alike.
5. Demonstrates competence and confidence in making sound effective decisions that benefit the guest and family.
6. Ensures prompt, friendly service according to company guidelines.
7. Facilitates a professional and ethical manner that is beyond reproach.
8. Ensures compliance when determining potentially intoxicated guests per Company standards and procedures.
9. Maintain complete knowledge of and comply with all departmental policies and procedures and service standards.
10. Ensure proper documentation for all accidents and incidents per Company policies and procedures.
11. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated patrons, and driving while under the influence.
12. Maintain complete knowledge of property layouts, table/seat/station numbers, proper table setups, room capacity, hours of operation, price ranges, and dress codes.
13. Maintains complete knowledge of all menu items, prices, preparation methods, cook time, major ingredients, quality standards, taste, the appearance of products, texture, serving temperature, garnish, and plate presentation.
14. Escorts guests to tables and assists in seating at tables; presents menus and extends congenialities in a prompt and professional manner.
15. Extends a courteous departure as guests leave the restaurant.
16. Ability to be well organized, maintain concentration, and think clearly when providing service to multiple guests within any given period of time.
17. Inspect tables and stations, ensuring that all setups meet the departmental standards. Check throughout the guest's stay, and relay deficiencies to management for immediate follow-up and corrections.
18. Ability to endure abundant physical movements throughout the work area.
19. Ability to perform job functions with minimal supervision.
20. Ensure that tables are cleaned and reset according to Company standards.