Brighter World CAC - Client Support Coordinator & Forensic Interviewer

Better Tomorrow; Steamboat Springs (CO); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Equal opportunity employer

Recovery-friendly workplace

Job summary

Better Tomorrow, through the Brighter World Child Advocacy Center, is hiring a Client Support Coordinator & Forensic Interviewer in Colorado. The role blends client advocacy, coordination, and forensic interviewing with a trauma-informed approach and cross-agency collaboration.

The position requires strong communication, documentation, and the ability to engage youth, with travel to Routt, Moffat, and Grand Counties.

Qualifications

• Understanding of child advocacy centers and trauma-informed practices.
• Excellent communication and interpersonal skills.
• High energy and ability to engage with youth.
• Professionalism, sound judgement, and discretion.
• Ability to work independently and collaboratively.
• Strong documentation and reporting skills.
• Receptive to feedback and coaching.
• Familiarity with dynamics of abuse, legal processes, and youth development.

Responsibilities

• Welcome and support clients and non-offending family members.
• Complete client intakes, Pediatric Traumatic Stress Screenings, case management duties, and safety planning.
• Adhere to documentation standards, ensuring that all client interactions, interventions, and support services are accurately recorded.
• Offer crisis intervention and resource referrals.
• Assist with paperwork related to court or victim services.
• Coordinate ongoing support services.
• Maintain relationships with MDT, stakeholders, and community agencies.
• Attend trainings and monthly Case Review meetings in Routt, Moffat, and Grand Counties.
• Complete Forensic Interview training prior to conducting interviews.
• Stay current on interviewing practices through regular training.
• Conduct neutral, developmentally appropriate forensic interviews.
• Collaborate with investigators, caseworkers, and MDT.
• Uphold confidentiality standards.
• Participate in Case Review and testify when subpoenaed.
• Assist planning and facilitating fundraising events.
• Plan and facilitate community outreach, education, prevention, and awareness events.

Skills

Trauma-informed practices

Child advocacy centers

Communication

Interpersonal skills

Documentation

Team collaboration

Youth engagement

Discretion

Education

High school diploma or GED required

Bachelor’s degree preferred

Background in child abuse or victim services

CPR certification

First Aid certification

Job description

POSITION:

Client Support Coordinator & Forensic Interviewer

PROGRAM:

Brighter World Child Advocacy Center

DETAILS:

• Full-time, 40+ hours/week
• Exempt/salaried position
• Reports to: CAC Program Director
• Schedule: Typically Monday–Friday, 9am–5pm, with occasional evening and weekend hours

SALARY:

• up to $57,784/year
• This is a full-time exempt position. Final salary is contingent on qualifications and budget availability, and is subject to equity review.

BACKGROUND:

Brighter World Child Advocacy Center, a program of Better Tomorrow, is dedicated to eliminating the negative impacts of abuse, neglect, and other forms of maltreatment in our communities. Following the national model of Child Advocacy Centers, Brighter World provides a safe and neutral space for children, teens, and vulnerable adults to begin the investigation process in cases of alleged abuse or neglect.

We conduct developmentally appropriate and legally sound forensic interviews with alleged victims and witnesses, and offer ongoing support throughout the duration of the case. Within the 14th Judicial District, we work closely with a multidisciplinary team (MDT) including the District Attorney’s Office, law enforcement, human services, medical and mental health providers, and victim advocates to ensure clients receive the best possible care.

JOB SUMMARY:

This position supports both the direct service and coordination needs of Brighter World clients. It combines client advocacy and support responsibilities with forensic interviewing duties. The role requires a trauma-informed approach, cross-agency collaboration, and strong communication skills.

KEY AREAS OF RESPONSIBILITY

Client Support:

• Welcome and support clients and non-offending family members
• Complete client intakes, Pediatric Traumatic Stress Screenings, case management duties, and safety planning;
• Adhere to documentation standards, ensuring that all client interactions, interventions, and support services are accurately recorded
• Offer crisis intervention and resource referrals
• Assist with paperwork related to court or victim services
• Coordinate ongoing support services
• Maintain relationships with MDT, stakeholders, and community agencies
• Attend trainings and monthly Case Review meetings in Routt, Moffat, and Grand Counties

Forensic Interviewing:

• Complete Forensic Interview training prior to conducting interviews
• Stay current on interviewing practices through regular training
• Conduct neutral, developmentally appropriate forensic interviews
• Collaborate with investigators, caseworkers, and MDT
• Uphold confidentiality standards
• Participate in Case Review and testify when subpoenaed

Other Key Responsibilities:

• Assist planning and facilitating fundraising events;
• Plan and facilitate community outreach, education, prevention, and awareness events;

KNOWLEDGE, SKILLS, AND ABILITIES

Studies have shown that women, nonbinary folks, and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as outlined in a job description. We are committed to building a diverse and inclusive agency, and we are most interested in finding the best candidate for this position, even if that means a candidate comes from a background less traditional to our field of work.

• Understanding of child advocacy centers and trauma-informed practices
• Excellent communication and interpersonal skills
• High energy and ability to engage with youth
• Professionalism, sound judgement, and discretion
• Ability to work independently and collaboratively
• Strong documentation and reporting skills
• Receptive to feedback and coaching
• Familiarity with dynamics of abuse, legal processes, and youth development

PHYSICAL REQUIREMENTS/DEMANDS:

• Standard office and community-based work environment
• Must be able to lift up to 25 pounds occasionally

TRAVEL:

• Regular (monthly) travel to meetings across Routt, Moffat, and Grand Counties

EDUCATION/EXPERIENCE:

• High school diploma or GED required
• Bachelor’s degree preferred
• Background in child abuse, victim services, or related field preferred
• Experience working with children, teens, families, and vulnerable adults
• Must complete required advocacy and forensic training through Colorado Children’s Alliance
• Current CPR and First Aid certifications (or willingness to obtain)
• Must pass background checks, fingerprinting, and TRAILS screening

Better Tomorrow is an equal opportunity employer.

Our dedication to promoting diversity, multiculturalism, and inclusion is at the foundation of everything we do. We are focused on equality and believe deeply in the value of diversity across race, gender, gender identity or expression, sexual orientation, religion, ethnicity, national origin and all the fascinating characteristics that make each of us unique.

Better Tomorrow is a Colorado Recovery Friendly Workplace.