Bridge2Life Manager

DCI Donor Services, Inc.; Nashville (TN); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

184 hours of PTO

Medical plans

403(b) plan with matching contribution

Wellness Program

Discounts on insurance

Wellness program

Supplemental insurance options

Discounts on insurance

Phone stipend

COVID-19 vaccine requirement or proof

Job summary

A healthcare organization in Tennessee is seeking a Bridge2Life Manager to oversee daily operations and ensure compliance with quality control measures. The role requires independent judgment, multitasking, and excellent interpersonal skills. Ideal candidates will possess leadership experience, a relevant degree, and a CTBS license. The company offers competitive compensation and benefits including PTO, medical plans, and a 403(b) plan with matching contributions.

Qualifications

• 2+ years of experience in Tissue Banking or related field required.
• 4+ years of experience of customer service in a high-volume setting.
• 3+ years of direct management experience is required.
• 3+ years of direct management experience required.
• CTBS license required (CTPC).
• Excellent written and verbal communication skills required.
• Strong computer skills including Word, PowerPoint and Excel; data entry skills expected.

Responsibilities

• Direct orientation, training, and evaluation of new employees.
• Evaluate and oversee statistical data for key performance indicators.
• Monitor and evaluate the effectiveness of DCIDS SOP’s, policies, and procedures.
• Monitor staff performance including work distribution and HR issues.
• Maintain workflow in the room and maximize donation through urgency and efficiency.
• Serve as SME and resource on B2LC operations per policy and industry standards.
• Evaluate and improve DCIDS SOPs, policies and procedures for quality and efficiency.
• Strategize with B2LC director on staffing, processes and growth.

Skills

Excellent written and verbal communication skills

Strong data entry and typing skills

Working knowledge of Microsoft Office

Customer service in a high-volume setting

Leadership and management skills

Education

BA/BS degree in related field preferred

CTBS license required (CTPC)

Tools

Microsoft Office

ACD systems

Job description

Join to apply for the Bridge2Life Manager role at DCI Donor Services, Inc.

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives! Our mission is to save lives through organ donation, and we want professionals on our team who will embrace this important work. We are currently seeking a Bridge2Life Manager. This role will monitor the day-to-day operations of the B2LC, ensure and promote compliance with quality control measures dictated by federal, state, and local regulations, and ensure operational activities are conducted within constraints established by approved policy and procedures. The role monitors and participates in the quality assurance process for reviewing donor charts, performs services for multiple offices, designs, implements and monitors all services provided as determined by policy and procedure. Must be able to exercise independent judgment, multi‑task, and have excellent interpersonal skills. Flexible scheduling based on business needs. This is an onsite role in Nashville or Knoxville.

Company Overview and Mission

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life. With the help of our employee‑led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key Responsibilities This Position Will Perform Include

• Directs orientation, training and evaluation of new employees. Jointly responsible for staffing and development of B2L staff.
• Evaluates and oversees statistical data for key performance indicators. Identify and take action to improve communication activities to facilitate donation, and report findings to B2L Director.
• Oversees and reviews Safety and Training Files for each of the B2LDC staff to ensure accuracy and completeness.
• Monitors staff performance including but not limited to work distribution, personnel and human resource issues.
• Ensures the team keeps the flow of the room and maintaining a sense of urgency with calls handled, ensuring donation is maximized.
• Serves as subject matter expert and resources regarding daily B2LC operations as determined by policy and procedures and industry standards.
• Monitors and evaluates the effectiveness of DCIDS SOP’s, policies and procedures and ensure the highest quality service and efficiency and implements new procedures and protocols as needed.
• Strategizes with B2LC director on the direction of the B2LC and plots strategies for staffing, processes, issues and growth within B2LC.
• Reports any deviations with quality, phone systems, processes as well as unforeseen incidents that may arise to the B2LC director.
• Performs other related duties as assigned by B2LC director.

The Ideal Candidate Will Have

• BA/BS degree in related field preferred. Medical background preferred.
• 2+ years of experience in Tissue Banking or related field required.
• 4+ years of experience of customer service in a high-volume setting.
• 3+ years of direct management experience is required.
• CTBS license required (CTPC).
• Excellent written and verbal communication skills required.
• Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required.
• Strong data entry and typing skills required. Knowledge of ACD systems.

We Offer a Competitive Compensation Package Including

• Up to 184 hours of PTO your first year.
• Up to 72 hours of Sick Time your first year.
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage.
• 403(b) plan with matching contribution.
• Company provided term life, AD&D, and long‑term disability insurance.
• Wellness Program.
• Supplemental insurance benefits such as accident coverage and short-term disability.
• Discounts on home/auto/renter/pet insurance.
• Cell phone discounts through Verizon.
• Monthly phone stipend.
• New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.

You will receive a confirmation e‑mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e‑mail. Please note – you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Hospitals and Health Care

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