Bridge Services Specialist - 24/7 Toll Ops (Limited-Term)

State of Michigan; Port Huron (MI); In loco; USD 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

State of Michigan seeks a Bridge Services Representative at an international border crossing to classify vehicles, handle toll transactions, and ensure accurate revenue balancing. The role requires strong customer service, problem-solving, and attention to detail in a 24/7 operation.

Minimum education is a high school diploma with potential progression to higher levels based on education and experience. Candidates must meet border requirements and possess a valid driver's license.

Competenze

• Educational level typically high school completion.
• Experience with customer service is beneficial.

Mansioni

• Classify passengers and commercial vehicles at a border crossing.
• Operate a point-of-sale terminal and handle currency/exchange accurately.
• Balance revenue and perform revenue review from automated processes.
• Respond to customer inquiries via in-person, phone, and email.
• Assist with issuance of toll media and provide toll operations support.
• Maintain equipment and support maintenance, emergency, and law enforcement personnel.
• Work in a 24/7 operation with varied shifts (days, afternoons, midnights, weekends, holidays).
• Possess a valid driver’s license to operate MDOT vehicles.

Conoscenze

Customer service

Verbal communication

Mathematical accuracy

Problem solving

Attention to detail

Time management

Formazione

High school diploma

Strumenti

Point-of-sale system

Cash handling

Descrizione del lavoro

State of Michigan seeks a Bridge Services Representative at an international border crossing to classify vehicles, handle toll transactions, and ensure accurate revenue balancing. The role requires strong customer service, problem-solving, and attention to detail in a 24/7 operation.

Minimum education is a high school diploma with potential progression to higher levels based on education and experience. Candidates must meet border requirements and possess a valid driver's license.