Breeze Customer Service Supervisor/ FT/ TPA

ZipRecruiter; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Customer Service Supervisor to lead a dedicated team in providing exceptional service to passengers. This role involves overseeing ticketing, check-in, and ensuring a smooth experience for travelers, including those with special needs. With a focus on safety and compliance, you will play a crucial role in enhancing customer satisfaction. If you are passionate about service and leadership, this opportunity allows you to make a significant impact in the aviation services sector while enjoying competitive benefits and a supportive work environment.

Benefits

Flight Privileges

Weekly Pay

Paid Time Off

Comprehensive Medical, Dental and Vision Insurance

401k

Exclusive Discounts

Wellness Programs

Qualifications

• Must be at least 18 years old and able to obtain required credentials.
• One year of relevant experience in aviation or ground handling.

Responsibilities

• Lead a team of agents providing customer service to passengers.
• Assist passengers through arrivals, check-in, and baggage services.
• Ensure safety and compliance with regulations and policies.

Skills

Customer Service

Team Leadership

Conflict Resolution

Communication Skills

Education

High School diploma or GED

Tools

Computerized Ticketing System

Job description

Job Description

General Information

Job Title: Breeze Customer Service Supervisor/ FT/ TPA
Date: Monday, April 7, 2025
State: Florida
City: Tampa
Base Pay Rate: $21.00
Full/Part Time: Full Time
Exempt or Non-Exempt Position: Non-Exempt
Shift: P.M. shift

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits take you.

Job Summary:

Responsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.

Benefits:

• Flight Privileges: Offered after 30 days for employees and eligible family members!
• Weekly pay for hourly employees (CA Employees are paid bi-weekly)
• Full time starts at 30 hours per week!
• Paid time off (for full-time employees).
• Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
• 401k for all employees.
• Exclusive discounts and additional wellness programs.

Job Duties:

• Leading a team of agents in customer service duties.
• Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Push wheelchairs with passengers through all areas of the airport.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity.
• Perform other related duties as assigned within the appropriate skill, experience and capabilities expected for this position.

Qualifications:

• High School diploma, GED or equivalent education.
• Must be at least 18 years of age.
• Must be able to obtain credentials required as per airport or state or customs requirements.
• One year of relevant work experience in the aviation or ground handling services industry.

Physical Requirements:

• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working Conditions:

• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
• Must be able and open to work in outside weather conditions which may include severe seasonal elements.

Equal Opportunity Employment: Unifi is committed to equal opportunity employment regardless of race, color, ancestry, national origin, sex, age, citizenship, marital status, or veteran status.