Breastfeeding Educator Team Lead - Full Time (Lincoln)

Milkworks; Lincoln (NE); On-site; Full time

Job summary

A leading company in Lincoln seeks a Breastfeeding Educator Lead to oversee operations, support clients, and manage a team. This full-time position requires strong interpersonal skills and experience in management. The role includes scheduling, client education, and supervising staff to ensure high-quality services. Ideal candidates will have a high school diploma, management experience, and a passion for family-centered care.

Benefits

Paid Time Off

Paid Holidays

Life and AD&D Insurance

Dental and Vision Insurance

Short-Term Disability Insurance

Retirement Plan

Continuing Education Stipend

Employee Assistance Program

Retail Discount

Qualifications

• High school diploma required; associate's or bachelor's preferred.
• Previous management or supervisory experience preferred.
• Basic CPR certification required.

Responsibilities

• Oversee daily operations of the Breastfeeding Educator team.
• Educate families on breastfeeding and related supplies.
• Supervise and coach BE team members.

Skills

Interpersonal Skills

Attention to Detail

Multitasking

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

EHR Systems

Microsoft Office 365

POS Systems

Job description

Job Title: Breastfeeding Educator (BE) Lead
FLSA Status: Non-exempt
Reports To: Operations Director
Hours: Full-time (36-40 hours per week). Monday-Friday with occasional Saturdays for staff coverage or class/group facilitation
Pay Range:$22.50-$25.00 per hour

Please submit your cover letter and resume to [e-mail] in order to be considered for this position.

Job Summary: The Breastfeeding Educator (BE) Lead oversees daily operations of the Breastfeeding Educator (BE) team at an assigned MilkWorks location. This role combines direct client support with staff supervision and administrative coordination. The BE Lead is responsible for scheduling, team leadership, and ensuring consistent delivery of high-quality, family-centered services. This includes greeting clients, scheduling appointments, collecting insurance and intake information, educating families on breastfeeding and related supplies, and supporting mission-aligned retail.

Essential Duties and Responsibilities

• Greet and check in clients arriving for lactation consultations, breast pumps, and drop-in weight checks.
• Triage patient phone calls and schedule appointments in accordance with MilkWorks scheduling guidance.
• Collect and enter accurate patient demographic and insurance information into the PM/EHR system.
• Guide clients through intake forms and confirm all required paperwork is complete for billing and reimbursement.
• Verify insurance details and prescriptions are valid and follow up with clients on any missing or incomplete information.
• Collect payments for services, co-pays, and retail purchases as needed.
• Educate and support parents on the use of breast pumps, breastfeeding supplies, and nursing bra fittings.
• Provide general breastfeeding information using MilkWorks protocols and approved educational materials.
• Facilitate classes and support groups, including managing rosters and distributing surveys.
• Represent MilkWorks by meeting with assigned community partners and attending designated community meetings.
• Coordinate BE team participation in vendor booths and other community outreach events.
• Receive, tag, and stock retail items; report inventory discrepancies as needed.
• Enter new retail inventory into POS system, transfer items between locations, and print or update product tags.
• Participate in monthly cycle inventory counts and bi-annual full inventory audits.
• Manage the rental pump and scale program, including collecting required documentation, managing payments, maintaining accurate inventory, generating monthly tracking reports, and following up on returns for both private pay and insurance-covered rentals.
• Maintain a clean and organized retail space, consultation rooms, community rooms, and shared staff areas; restock supplies and handouts regularly.
• Coordinate facility maintenance, such as carpet cleaning, electrical or plumbing work, when needed.
• Order consultation and office supplies as needed, ensuring timely restocking to support daily operations.
• Provide on-site support and delegate tasks to BE staff during each shift.
• Supervise and coach BE team members through daily support, monthly check-ins, and team meetings.
• Develop and maintain monthly staff schedules, manage shift changes, and provide staff coverage when necessary.
• Assist with the hiring, onboarding, and training of new BE staff.
• Supervise interns and volunteers.
• Participate as a member of the leadership team and ensure that all relevant information is communicated to the BE team.
• Respond to voicemails, phone calls, and internal emails in a timely and professional manner, including monitoring messages and providing updates when the office is closed due to inclement weather.
• Demonstrate reliable attendance, professionalism, and a collaborative approach to team responsibilities
• Other duties as assigned.

General Responsibilities

• Demonstrate a customer service–oriented, collaborative, and professional approach in all interactions.
• Maintain effective communication and respectful working relationships with patients, staff, and external partners.
• Follow safety protocols and use office equipment appropriately.
• Maintain strict confidentiality in all interactions and handling of patient information, in accordance with HIPAA and organizational policies.
• Maintain reliable and predictable attendance at the assigned work location.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Previous management or supervisory experience preferred
• Basic CPR certification required
• Experience with EHR systems (AdvancedMD preferred), Microsoft Office 365, and point-of-sale (POS) systems

Skills & Abilities

• Strong interpersonal and relationship-building skills, including demonstrated ability to collaborate effectively with providers and colleagues
• Excellent attention to detail, multitasking ability, and flexibility in a fast-paced, evolving environment
• Proficiency with computer systems and software, scanning, faxing, and email communication
• Comfortable working both independently and as part of a team

Additional Requirements

• Must be able to read, understand, and communicate information clearly in both written and verbal formats.
• Basic math skills required (e.g., addition, subtraction, fractions, decimals).
• Must be able to follow written and verbal instructions and exercise sound judgment in routine situations.
• Must be able to lift and carry up to 35 lbs and perform tasks requiring standing, walking, reaching, and occasional bending or kneeling.
• Regular use of hands for typing and client interaction; must be able to see and hear clearly.
• Work environment includes moderate noise and occasional moderate stress.
• Valid driver’s license and auto insurance required for minimal local travel.
• Paid Time Off
• Paid Holidays
• Life and AD&D Insurance
• Dental and Vision Insurance
• Short-Term Disability Insurance
• Retirement Plan
• Continuing Education Stipend
• Employee Assistance Program
• Baby at Work Policy
• Retail Discount

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Must be authorized to work in the United States and pass a background check.