Breast Imaging Service Representative

Boston Medical Center (BMC); Boston (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Boston Medical Center (BMC) in Boston seeks a Breast Imaging Service Representative to coordinate access to breast imaging services and support patients through registration, scheduling, and insurance verification.

The role requires completing a Medical Assistant program or an associate degree with medical terminology, plus at least two years of people-focused experience; strong English communication and confidentiality are essential.

Qualifications

• Medical assistant program or associate degree with medical terminology training, or equivalent combination of education/work experience.
• At least two years of experience involving people interaction/customer service.
• Direct patient interactions experience preferred.

Responsibilities

• Coordinate activities to improve patients' access to breast imaging services.
• Provide customer service, patient registration, insurance verification, appointment scheduling.
• Coordinate interpreter services, escorting patients, and other administrative duties.
• Data entry, faxing, handling forms, phones, photocopying, filing.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Confidentiality

English proficiency

Education

Medical Assistant program or Associate degree with medical terminology

Job description

Position Summary

Responsible for coordinating activities to improve patients' access to breast imaging services. Includes but is not limited to providing customer service, patient registration, insurance/coverage verification, appointment scheduling, coordinating interpreter services, escorting patients, requesting images and a variety of administrative duties in support of department (such as, data entering, faxing, handling forms, handling phones, photocopying, filing, etc.).

Position: Breast Imaging Service Representative

Department: Breast imaging

Schedule: Full Time - 7:30am-4:00pm

Education

• Work requires successful completion of a Medical Assistant program or an Associates degree which includes medical terminology training/education, or equivalent combination of education and work experience.

Experience

• Requires at least two years of previous work experience involving people interaction/customer service.
• Previous experience with direct patient interactions preferred.

Knowledge And Skills

• Ability to read and write in English in order to obtain, update and exchange factual information Intermediate to advanced computer skills.
• Effective interpersonal and communications skills in order to provide information, reassurance and support to patients in somewhat difficult situations.
• Requires the ability to maintain working relationships with physicians and staff at all times.
• A ability to pay close attention to details.
• Strong time management, and organizational skills required.
• Ability to maintain patient confidentiality.

Compensation Range

$20.53- $25.02

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans