Breakfast Server at Highgate Hotels New York, NY

Fairweather, LLC; New York (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

Fairweather, LLC is seeking a Breakfast Attendant to deliver courteous guest service in the hotel’s breakfast area. You will greet guests, stock the area, prepare beverages, and support dishwashing and cleaning tasks as needed.

The role requires a high school diploma or equivalent and the ability to work flexible shifts including evenings, nights, weekends, and holidays. Candidates should be able to handle busy periods with professionalism.

Qualifications

• High School diploma or equivalent preferred.
• Willingness to work varied schedules including evenings, nights, weekends and holidays.
• Must meet legal age to serve alcohol and pass responsible serving course (TIPs).
• Must obtain Food Handlers card as required by city/county/state.
• Ability to handle stressful situations calmly and professionally.
• Understanding of hotel products, guest services and etiquette.
• Strong communication with guests and team members.

Responsibilities

• Greet and seat guests in a timely manner.
• Maintain a clean, stocked breakfast area and ensure service areas are organized.
• Produce and serve beverages and assist with special requests as needed.
• Carry out cashiering functions and end-of-shift paperwork.
• Coordinate with other departments for VIP guests and special occasions.
• Assist with dishwashing, restocking, cleaning, and side work.
• Respond to guest questions and provide exceptional service.
• Adhere to hotel brand standards for service, cleanliness, and presentation.

Skills

Attention to detail

Customer service

Communication skills

Flexible schedule

Cashiering experience

Education

High School diploma or equivalent

Job description

Breakfast Attendant

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities:

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
• Greet and seat guests at appropriate tables in a timely manner
• Ensure quality control of menus with regard to cleanliness and appearance
• Clear clean and reset tables/hotel spaces per client request or management instruction
• Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
• Communicate with all departments regarding in house VIPs
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
• Have a complete knowledge of standards of service for receiving a room service order
• Have a thorough knowledge of menus and current specials in all applicable departments
• Carry out cashiering functions in closing checks and end of shift paperwork
• Perform opening and closing procedures and side work duties according to station rotation assignment
• Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
• Perform any other duties or attend meetings as requested by management
• Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel

Qualifications:

• Ability to perform job function with attention to detail speed and accuracy
• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Ability to handle stressful situations in a calm professional manner
• Understanding of hotel products and guest services
• Ability to communicate professionally when answering phones and speaking with guests and team members
• Demonstrates a positive attitude and a desire to be of service to others
• Possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
• Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner

Highgate Hotels