Breakfast Server

Highgate Hotels, LP; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Michelangelo Hotel in Times Square, New York City, is seeking a Breakfast Server to provide attentive service in the complimentary breakfast area. The role requires greeting guests, maintaining cleanliness, and supporting all beverage and food service tasks with a courteous, guest-focused attitude.

Ideal candidates have a High School diploma or equivalent and are willing to work a varied schedule including evenings, nights, weekends, and holidays. Experience in hospitality is preferred.

Qualifications

• High School diploma or equivalent preferred.
• Experience in a hotel setting preferred.
• Willingness to work varied schedule including evenings, nights, weekends and holidays.

Responsibilities

• Greet and seat guests in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean and reset tables and hotel spaces per client request or management instruction.
• Support all areas of the beverage and food service including dishwashing and restocking.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Produce high quality drinks including specialty coffee and tea drinks, specialty cocktails and beverage requests.
• Answer questions about the hotel, the hotel-brand standards, guest expectations and local area attractions.
• Communicate with all departments regarding in-house VIPs.
• Attend meetings as requested by management.

Skills

Attention to detail

Customer service

Communication

Teamwork

Flexibility

Education

High School diploma or equivalent

Job description

Breakfast Server

Position at The Michelangelo Hotel, Times Square, New York City.

Overview

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of the hotel.

Responsibilities

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Clear, clean and reset tables/hotel spaces per client request or management instruction.
• Ensure all service areas are stocked, organized, clean and neat and all side work is complete each shift.
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary.
• Communicate with all departments regarding in‑house VIPs.
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots and pans or other necessary equipment, sweeping and mopping floors, washing work tables, walls, refrigerators and meat blocks, moving trash and garbage to designated areas.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Answer questions about the hotel, the hotel‑brand standards, guest expectations, the unique characteristics of the hotel, local area attractions and things to do.
• Perform any other duties or attend meetings as requested by management.
• Produce high quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails and beverage requests as required by the hotel.

Qualifications

• Ability to perform job function with attention to detail, speed and accuracy.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property.
• Must be able to obtain and provide Food Handlers card as required by city/county/state.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm professional manner.
• Understanding of hotel products and guest services.
• Ability to communicate professionally when answering phones and speaking with guests and team members.
• Demonstrates a positive attitude and a desire to be of service to others.
• Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing.
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos.
• Ability to effectively deal with customers and staff while executing high levels of patience, tact and diplomacy.
• Willingness to learn new tasks and information, provide back‑up and support to other team members and respond to guests and co‑workers in a positive and optimistic manner.