Breakfast Host / Bistro Courtyard / Residence Inn Birmingham, AL

Kaizen Lab Inc.; Birmingham (AL); On-site; USD 25,000 - 30,000; Full time

Job summary

Kaizen Lab Inc. is looking for dedicated individuals to join their team in Birmingham, Alabama. As part of the hotel staff, you will provide outstanding service to guests during the breakfast hours, ensuring a pleasant dining experience. The ideal candidate will have strong customer service skills, flexibility in working various shifts, and must be able to manage fast-paced situations effectively.

Previous experience is preferred, and candidates should possess at least a high school diploma or G.E.D. Positive attitude and emotional intelligence are essential as the role demands anticipating guests’ needs and maintaining high service standards.

Qualifications

• Preferably 6 months' experience in any field where exceeding customers’ expectations were met.
• Must be able to work entire shift on feet at a quick pace.
• Must have excellent customer service skills and a stable work history.

Responsibilities

• Provide fast and courteous service to ensure an enjoyable dining experience.
• Set up the Hot 'On the House' breakfast each morning.
• Maintain Food Service quality and safety standards.

Skills

Customer service

Flexibility

Emotional intelligence

Education

High school diploma or G.E.D.

Tools

Microsoft Word

Excel

Database management systems

Job description

JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC)

SUMMARY

Professional Experience

• Preferably 6 month’s experience in any field where exceeding customers’ expectations were met

Hotel Experience

• Be flexible and willing to perform other tasks as necessary or requested
• Wear hotel uniform in compliance with hotel standards
• Welcomes guests to the lobby- breakfast bar and provides fast and courteous service to ensure an enjoyable dining experience and repeat business
• Set up the Hot “ On the House" breakfast each morning by following the Hotel franchise Breakfast guidelines
• Consistently interact with the guests in an effort to provide a superior breakfast experience.
• Communicate feedback to hotel management
• Maintain Food Service quality and safety standards
• Responsible for maintaining a clean work environment that meets both County Health Codes and the Hotel Quality assurance requirements.

Job Requirements

• Must have excellent customer service skills and a stable work history
• Must be able to work entire shift on feet at a quick pace
• Must be flexible to work any shift as needed to include weekends

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Education

• Background screening for previous criminal history
• Employment may be contingent upon at least 80% score on test on hotel’s reservations system (PMS ) after training
• At least a high school diploma or G.E.D.

Computer Experience

• Microsoft Word
• Excel
• Data entry
• Database management systems

Strengths

Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property

• Organizational
• Administrative
• Sales