Breakfast Host

The Vanderbilt; Newport (RI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

The Vanderbilt is seeking a Restaurant Host to uphold the welcoming atmosphere of our Newport property. You will greet guests, manage reservations, and coordinate seating to ensure a smooth flow from arrival to departure.

Responsibilities include answering calls, maintaining reservation records, briefing staff on station setups, and keeping host areas clean. You will support guests with local information, and assist with VIP and special requests while collaborating with the F&B team.

Qualifications

• Prior experience in customer service or hospitality
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently
• Must be of minimum age to serve alcohol
• Flexibility to work a variable schedule, including weekends and holidays
• Ability to obtain relevant state and local government certifications such as food handlers certificate or alcohol training certificates

Responsibilities

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking
• Assist with preparation of station charts, assign stations, and guide servers and support staff in table setup
• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times
• Resolve guest complaints promptly to ensure satisfaction
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment

Skills

Customer service

English fluency

Excellent communication

Job description

Job Description

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.


• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.


• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.


• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.


• Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.


• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.


• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.


• Resolve guest complaints promptly to ensure satisfaction.


• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.


• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.


• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.


• Must be of minimum age to serve alcohol.


• Flexibility to work a variable schedule, including weekends and holidays.


• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Vanderbilt Hotel LLC is an Equal Opportunity Employer, M/F/D/V. Vanderbilt Hotel LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Vanderbilt Hotel LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.