Breakfast/ Evening Reception Attendant

The Pier 5; Baltimore (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

The Pier 5 is seeking a Breakfast / Evening Reception Attendant to help set up and maintain the breakfast dining area and lobby for happy hours. You will welcome guests, serve coffee, clear tables, and ensure smooth service throughout shifts.

This non-exempt role requires a high school diploma (or equivalent) and ServSafe / TIPS certification is preferred. You must be able to stand long hours, lift up to 50 pounds, and communicate clearly in English.

Qualifications

• Experience in hospitality a plus.
• High School diploma or equivalent preferred
• ServSafe / TIPS certification is required and a plus

Responsibilities

• Approach all encounters with guests in a friendly, service oriented manner.
• Maintain regular attendance and punctuality per hotel scheduling.
• Keep a clean and organized breakfast dining area and lobby setup.
• Serve guests coffee and beverages as needed and clear tables.
• Help prepare tables and assist with special events during happy hours.

Skills

Guest service

Multilingual helpful

Education

High School diploma

ServSafe / TIPS certification

Job description

Job Title: Breakfast / Evening Reception Attendant

Status: NON-EXEMPT

Reports to: GM/Operations Manager

Position Summary

The primary responsibility of the Breakfast / Evening Reception Attendant is to set up and maintain the breakfast dining area. He or she is responsible for making guests feel welcome, comfortable and well attended to at all times. The Breakfast Attendant may be responsible for serving guests coffee, clearing tables and maintaining storage areas for breakfast supplies. The Evening Reception attendant is responsible for setting the lobby area and maintaining the setup area for Happy Hours.

Experience & Education

• Experience in hospitality a plus
• High School diploma or equivalent preferred
• ServSafe / TIPS certification is required and a plus

Requirements

Work Environment - Ability to work:

• With various pieces of equipment such as a touch screen monitor, printer, cash register, credit card authorization machines, carpet sweeper/vacuum, broom, various beverage dispensing machines and other dining room equipment
• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to bend, stretch, twist or reach with your body and arms
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range
• Ability to stand for long periods of time without sitting or leaning
• Ability to walk long distances

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must work well in stressful, high pressure situations
• Ability to multi task
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
• Multilingual helpful

Essential Duties & Functions

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times hotel's policies and procedures to encourage safe and efficient hotel operations
• Positively interact with hotel guests
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Complete all sidework and cleaning duties as described in the hotel's policies and procedures.
  • Have full knowledge of entire menu, as well as daily specials, desserts, etc
  • Present menus to guests and answer questions about menu items, making recommendations upon request
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
  • Respond to guest complaints in a timely manner
  • Participate in department meetings
    • Keep immediate supervisor fully informed of all problems or matters requiring his or her attention
    • Ensure compliance with all local health & sanitation regulations
    • Ensure compliance with departmental policies and procedures
    • Ensure that all side work is completed before leaving property
    • Be up to date on all guest services, promotions and events in the Hotel

Do you have what it takes for this job?

• At Meyer Jabara Hotels, our mission is to honor, host and create memorable moments and make true connections. This is part of what we call the J-Quality!
• We do this by creating an environment whereby all associates accept empowerment and ownership to go above and beyond for all of our guests.
• Are you a dynamic, enthusiastic, and guest-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to begin your Journey with us and show us your J-Quality!
• Test your JQ and see if you have what it takes to be a part of our team!
• What is your JQ?
• https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be
• The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Work today, get paid tomorrow! Tired of waiting for your paycheck? We hear you!

We believe that if you put in the hard work today, you should be able to enjoy the rewards tomorrow. That is why we partner with ZayZoon to offer our team members Earned Wage Access.

No more stressing over unexpected bills, expensive payday loans, or waiting out a long pay cycle. Work your shift, open the app, and cash out up to 50% of your earnings the very next day. It is your money! You earned it, so you choose when to use it!