Breakfast Attendant (PT)- Holiday Inn Express Sea World

Remington Hotels; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Orlando is seeking a guest service agent to provide excellent hospitality and assist guests in the concierge lounge. The role requires strong communication skills, a high work ethic, and the ability to handle multiple tasks efficiently in a dynamic environment.

Qualifications

• Strong verbal and written communication skills.
• High work ethic and self-initiative.
• Proven customer service skills with resourcefulness.

Responsibilities

• Greet and welcome guests within 2 minutes of arrival.
• Act as a liaison between guests and hotel departments.
• Maintain information files on services and attractions.

Skills

Communication Skills

Customer Service

Resourcefulness

Creativity

Job description

Description

What you will be doing

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Qualifications

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to stand and walk for extended periods of time