Breakfast Attendant - Embassy Suites PHILADELPHIA AIRPORT

Remington Hotels; Philadelphia (Philadelphia County); On-site; USD 30,000 - 42,000; Full time

Job summary

A prestigious hotel in Philadelphia is seeking a Concierge to provide outstanding service to its guests. The role involves welcoming guests, acting as a liaison for their needs, and maintaining the concierge lounge. Ideal candidates will possess strong communication skills, proven customer service experience, and the ability to work autonomously in a dynamic environment.

Qualifications

• Proven customer service skills and ability to be resourceful.
• Strong verbal and written communication skills.
• Ability to maintain staff and guest confidentiality.

Responsibilities

• Greet and welcome guests in the concierge lounge.
• Act as a liaison between guests and hotel departments.
• Maintain the cleanliness of the concierge lounge.

Skills

Strong communication skills

Customer service skills

Self-initiative

Job description

Description

What you will be doing

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Qualifications

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to stand and walk for extended periods of time