Breakfast Attendant-Element Hampton Peninsula Town Center-

Opal Hotels Group; Hampton (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Breakfast Attendant to enhance guest experiences through exceptional service. In this engaging role, you will prepare and serve breakfast while ensuring a clean and inviting dining area. Your ability to manage food safety and inventory will be key to maintaining high standards. This position offers the opportunity to work in a dynamic environment where your contributions directly impact guest satisfaction. If you are passionate about providing excellent service and thrive in a team-oriented atmosphere, this role is perfect for you.

Qualifications

• High school diploma or higher education required.
• Fluent in English; additional languages preferred.
• ServSafe, CPR, and First Aid certifications preferred.

Responsibilities

• Provide breakfast service ensuring quality dining experiences.
• Maintain cleanliness and safety in dining areas.
• Manage food and beverage expenses effectively.

Skills

Customer Service

Food Safety Compliance

Inventory Management

Effective Communication

Education

High School Diploma

Tools

Property Management Systems

Job description

Breakfast Attendant

Department – Food and Beverage

Reports to – Food and Beverage Manager / Guest Services Manager

What’s the job?

As a Breakfast Attendant, you will be responsible for providing breakfast service to our guests, ensuring a quality dining experience while maintaining a safe, clean, and healthy environment. This includes preparing well-cooked, quality food with pleasing presentation, and delivering memorable guest experiences. You will also ensure compliance with all relevant health and safety regulations and procedures.

Your day-to-day

Guest Experience

• Maintain a clean and inviting guest dining area.
• Engage with guests to enhance satisfaction and build rapport.
• Ensure all food and beverage facilities are clean, well-stocked, and ready for service.
• Ensure all equipment is operational and regularly cleaned.
• Achieve quality and guest satisfaction goals.
• Adhere to brand standards and promotions consistently.
• Collaborate with management to ensure high guest satisfaction.
• Follow all health and safety regulations.

Cost Control

• Manage food and beverage expenses effectively, including inventory management and procurement guidelines.
• Order supplies based on inventory standards.
• Implement cost-saving strategies and environmentally conscious practices.
• Ensure safe storage of food and drinks, minimizing waste.
• Operate within the breakfast budget.

Revenue Generation

• Promote dining experiences that offer value to guests.
• Suggest ideas to enhance revenue to management.
• Handle transactions securely.

Leadership

• Motivate and mentor team members.
• Demonstrate integrity, ownership, and effective communication.
• Foster a positive, professional work environment.

Requirements

• High school diploma or higher education.
• Fluent English; additional languages preferred.
• ServSafe, CPR, and First Aid certifications are preferred.
• Physical ability to lift at least 50 lbs, stand, walk, and perform cleaning tasks involving chemicals and allergens.

Specific Responsibilities

• Proficient in property management and inventory systems.
• Complete required training within 30 days of hire.
• Perform daily cleaning and maintenance tasks.
• Maintain equipment and inventory standards.
• Understand and communicate menu offerings.
• Handle guest complaints professionally.
• Work flexible shifts, including nights, weekends, and holidays.
• Maintain professional appearance and excellent customer service.
• Perform ad hoc duties as needed.

Optimum Attributes

• Ownership and accountability.
• Effective communication and listening skills.
• Team-oriented, empathetic, punctual, and professional.
• Willing to work on weekends and holidays.

Performance Standards

• Brand Quality Audit (QA)
• Associate Standard Index (ASI)

The statements are intended to outline key duties and responsibilities and are not exhaustive.