Breakfast Attendant

Residence Inn Salem; Salem (OR); On-site; USD 17,000 - 25,000; Full time

Job summary

Highgate Hotels' Residence Inn Salem is seeking a Breakfast Attendant to deliver friendly, efficient service in the hotel’s complimentary breakfast area. You will greet guests, maintain a clean, well-stocked space, and ensure smooth service to start the day.

You’ll support beverage and food service, assist with room service knowledge, and handle opening/closing duties, while adhering to brand standards and local regulations. A flexible schedule including evenings and weekends is required.

Qualifications

• High School diploma or equivalent preferred for the role.
• Willing to work a varied schedule including evenings, nights, weekends and holidays.
• Must meet legal age to serve alcoholic beverages and pass required training (TIPs).
• Able to obtain Food Handlers card as required by local regulations.
• Detail-oriented with the ability to perform tasks quickly and accurately.

Responsibilities

• Approach guests and colleagues in a friendly, attentive and service-oriented manner.
• Greet and seat guests in a timely fashion and ensure breakfast area remains clean.
• Maintain menu quality, cleanliness and appearance in all service areas.
• Restock and organize service areas; perform side work as needed each shift.
• Assist with beverage and food service including cleaning, dishwashing, and restocking.
• Support cashiering tasks, closing checks, and end-of-shift paperwork.
• Know hotel brand standards, menus, and current specials; respond to guest questions.
• Perform opening and closing procedures and participate in station rotations.

Skills

Attention to detail

Speed and accuracy

Guest service

Flexibility

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Residence Inn Salem

640 Hawthorne Avenue, SESalem, OR 97301

Overview

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

Responsibilities

• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
• Greet and seat guests at appropriate tables in a timely manner
• Ensure quality control of menus with regard to cleanliness and appearance
• Clear clean and reset tables/hotel spaces per client request or management instruction
• Ensure all service areas are stocked organized clean and neat and all side work is complete each shift
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
• Communicate with all departments regarding in house VIPs
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
• Have a complete knowledge of standards of service for receiving a room service order
• Have a thorough knowledge of menus and current specials in all applicable departments
• Carry out cashiering functions in closing checks and end of shift paperwork
• Perform opening and closing procedures and side work duties according to station rotation assignment
• Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
• Perform any other duties or attend meetings as requested by management
• Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel

Qualifications

• Ability to perform job function with attention to detail speed and accuracy
• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Must be able to evaluate and select among alternative courses of action quickly and accurately