Breakfast Attendant

Janko Hospitality; Oak Brook (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a growing hospitality company as a Breakfast Attendant in Oak Brook, where you'll ensure guests have an exceptional breakfast experience. In this role, you'll maintain a welcoming atmosphere, uphold health standards, and provide excellent customer service while working flexible hours.

Benefits

Competitive compensation package

Full benefits package including 401K with matching

Paid time off from Day 1

Hotel discounts at locations worldwide

Qualifications

• Previous experience in customer-focused role preferred.
• Friendly demeanor with strong customer service skills.

Responsibilities

• Oversee the breakfast bar area to ensure quality service.
• Engage with guests and provide a friendly experience.
• Maintain cleanliness in the breakfast area and related tasks.

Skills

Customer Service

Attention to Detail

Education

High School Diploma or GED

Job description

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This range is provided by Janko Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.50/hr - $16.50/hr

Reports to: AGM

Department: Food & Beverage

Who We Are

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.
  
  
  

Job Description

The Breakfast Attendant at Hyatt House Oak Brook is responsible for overseeing the breakfast bar area and ensuring the efficient delivery of the hotel’s complimentary breakfast while providing outstanding customer service. This position requires adherence to hotel policies and procedures, as well as the brand’s standards to achieve and maintain high levels of guest satisfaction, product quality, and safety.

Essential Duties And Responsibilities

• Schedule Flexibility: Able to work a flexible schedule, including holidays and weekends as needed.
• Guest Interaction: Initiate and engage in conversations with guests, always providing friendly and courteous service.
• Appearance & Uniform: Maintain a high standard of personal appearance and wear the appropriate uniform.
• Greeting & Service: Greet guests, visitors, and staff in a courteous, professional manner. Respond to guest needs, special requests, and complaints in a timely and appropriate manner.
• Attention to Detail: Pay close attention to detail, visually inspect the breakfast area, compare observations to standards, and correct deficiencies as needed.
  
  
  

During Hours of Operation for Complimentary Breakfast:

• Set-up: Ensure breakfast items are properly set up, including clean tables, stocked buffet stations, and availability of necessary utensils (plates, glasses, cutlery, napkins).
• Guest Assistance: Greet guests upon entry, offer assistance, and provide information about available food options.
• Cleanliness: Bus and clean tables, arrange furniture, and maintain the overall cleanliness of the breakfast area.
• Trash Management: Empty trash receptacles as needed and maintain a tidy environment.
• Guest Farewell: Thank guests as they depart, ensuring a positive impression.
  
  
  

Close of the Complimentary Breakfast:

• Cleanup: Clean and mop the breakfast area, empty trash receptacles, and dispose of all food and drink items according to health codes.
• Restocking & Inventory: Dispose of leftover food properly, restock items for the next day, and perform an inventory check. Date and rotate stock as necessary.
• Equipment Maintenance: Clean all equipment and breakfast/kitchen areas, following proper hygiene standards.
• Supply Orders: Follow hotel procedures for placing orders for items that are below the required stock levels.
• Guest Satisfaction: Process guest invocations of the 100% Satisfaction Guarantee according to hotel standards.
• Safety & Security: Report on any suspicious activity involving guests, visitors, or staff. Ensure proper labeling of lost/found articles and turn them in to the appropriate Manager.
• Safety Protocols: Perform duties in accordance with Safety, Security Policies, OSHA, HAZCOM, and Blood Borne Pathogens regulations.
• Additional Duties: Assist with cleaning, stocking supplies, and other assignments as directed by management.
• Team Coordination: Collaborate with kitchen staff, housekeeping, and other team members to ensure a smooth guest experience from food preparation to dining area cleanliness.
• Public Area Inspection: Inspect and clean public areas to ensure a high level of presentation.
• Grasping & Lifting: Firm grasping required, with occasional lifting of supplies (up to 50 lbs).
• Standing & Walking: Able to stand and walk for 90% of the workday, with limited sitting during short breaks.
• Reaching & Mobility: Frequent reaching, pushing, pulling, and bending required, often up to 80% of the time.
• Bending & Stooping: Required up to 60% of the workday.
• Crouching & Kneeling: Required for cleaning tasks, approximately 25% of the time.
• Other Movements: Crawling and climbing stairs are minimal (less than 5% of the time).
  
  
  

Qualifications:

• Education: High School Diploma, GED, or equivalent work experience required.
• Customer Service: Friendly demeanor with strong customer service skills.
• Experience: Previous experience in a customer-focused role preferred.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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