Breakfast Attendant

Highgate; Manchester (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

Highgate is seeking a Breakfast Attendant for its Springhill Suites in Manchester, NH. The role involves providing exceptional service in the breakfast area, maintaining cleanliness, and accommodating guest requests. Ideal candidates are detail-oriented, possess strong communication skills, and have a positive, service-oriented mindset.

Qualifications

• Experience in hospitality advantageous.
• Legal age to serve alcohol required.
• Ability to obtain Food Handlers card.

Responsibilities

• Greet guests warmly and seat them promptly.
• Maintain cleanliness of menus and service areas.
• Support food service and handle cashiering duties.

Skills

Attention to detail

Communication skills

Customer service

Ability to multitask

Education

High School diploma or equivalent

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global property portfolio exceeds $20 billion in asset value and generates over $5 billion in revenue. Highgate provides expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company develops bespoke hotel brands and uses industry-leading proprietary revenue management tools to optimize performance and asset value. Led by experienced hotel management professionals, Highgate is a trusted partner for top ownership groups and major hotel brands. Its corporate offices are located in London, New York, Dallas, and Seattle.

Location

Springhill Suites Manchester

975 Perimeter Rd, Manchester, NH 03103

Overview

The Breakfast Attendant provides exceptional service to hotel guests in a courteous and efficient manner within the breakfast area.

Responsibilities

1. Greet guests warmly and seat them promptly at appropriate tables.
2. Maintain high standards of personal appearance and grooming, including proper uniform and name tag.
3. Ensure cleanliness and appearance of menus and service areas.
4. Clear, clean, and reset tables and hotel spaces per instructions.
5. Stock, organize, and maintain service areas; complete side work each shift.
6. Accommodate guest requests and offer alternatives as needed.
7. Communicate with departments regarding VIP guests.
8. Support beverage and food service, including dishwashing, restocking, cleaning, and floor maintenance.
9. Know standards for room service and menu details.
10. Handle cashiering duties, including closing checks and shift paperwork.
11. Perform opening and closing procedures and side work duties.
12. Answer guest questions about the hotel, local attractions, and services.
13. Assist with producing high-quality drinks and beverages as required.
14. Perform any additional duties or attend meetings as directed by management.

Qualifications

• Attention to detail, speed, and accuracy in job performance.
• High School diploma or equivalent preferred; experience in hospitality advantageous.
• Willingness to work varied shifts, including evenings, nights, weekends, and holidays.
• Legal age to serve alcohol and ability to pass responsible serving courses (e.g., TIPs).
• Ability to obtain and hold a Food Handlers card as required.
• Quick and accurate decision-making skills.
• Calm and professional handling of stressful situations.
• Understanding of hotel products and guest services.
• Professional communication skills for guest and team interactions.
• Positive attitude and service-oriented mindset.
• Basic knowledge of food and beverage standards, guest relations, and etiquette.
• Numerical skills for basic calculations.
• Ability to read, comprehend, and write simple instructions and memos.
• Patience, tact, and diplomacy in customer and staff interactions.
• Willingness to learn, support team members, and respond positively to guests and colleagues.