Break Fix Technician - Audio Visual

TRITECH Communications Inc.; New York (NY); On-site; Full time

Job summary

TRITECH Communications Inc. is seeking an Audio Visual Break-Fix Technician to provide onsite support for professional AV systems. Responsibilities include troubleshooting, repairing equipment, and managing customer interactions. Ideal candidates will have experience with AV networks and control systems, excellent customer service skills, and relevant certifications.

Benefits

Dental Insurance

Medical Insurance

Paid Time Off

Short & Long Term Disability

401(k) Plan

Commuter Benefits

Qualifications

• Experience with configuring AV network switches.
• Experience debugging AV control systems.
• Excellent customer service and communication skills.

Responsibilities

• Travel to customer locations to troubleshoot AV issues.
• Coordinate with Service Coordination team for scheduling.
• Enter job time entries and resolution notes.

Skills

AV Networking

Control Systems

Customer Service Skills

Communication Skills

Education

AVIXA CTS certification

Crestron DMCE certification

Tools

Service ticketing system

Job description

TRITECH Communications Inc. provided pay range

This range is provided by TRITECH Communications Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $45.00/hr

Company Overview

We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in corporate, education, healthcare and government industries. Our OneSource business model provides clients with a single source for the design, installation and maintenance of large / complex Audio Visual, Communications, PoE Lighting and Electronic Security Systems. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC.

The Audio Visual Break-Fix Technician will report to the Service Operations Manager. AV Technicians are responsible for providing onsite service support to TRITECH customers. Candidates must have experience troubleshooting and servicing commercially integrated professional audio visual systems (control processors, digital signal processers, audio/video tele-conferencing systems, video displays, video walls, professional projectors, roll down screens, wired/wireless microphones, network switches and extender/receiver pairs).

Primary Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all audio-visual equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, job and resolution notes, closeout information, and in-depth reports to manufacturers, service administrators, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs, program changes and project information.
• Serve as escalation point for previously diagnosed but unresolved issues.
• Transport and deliver audiovisual equipment and packages from TRITECH warehouse to various job sites and vice versa

Qualifications and Knowledge:

• AV Networking - Experience with configuring audio visual network switches such as Netgear, Cisco & Luxul.
• Control Systems - Experience with debugging audio visual control systems such as Crestron, AMX & Extron.
• D.S.P. - Experience with making changes to audio files on Digital Signal Processors such as Biamp, QSC & Symetrix.
• Must possess excellent customer service skills and strong communication skills
• AVIXA CTS certification and Crestron DMCE certification is a plus
• Must possess a valid driver’s license and/or valid state identification
• Knowledge using a service ticketing system such as ConnectWise, ZenDesk, ServiceNow, Salesforce.

Compensation:

Competitive salary commensurate with experience and a comprehensive benefits package including dental, medical, paid time off, short & long term disability, paid family leave, commuter benefits and a 401k plan with a discretionary employee match.

TRITECH Communications Inc. is an Equal Opportunity Employer

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Audio and Video Equipment Manufacturing and Communications Equipment Manufacturing

Referrals increase your chances of interviewing at TRITECH Communications Inc. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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