Branded Service Supervisor - North Carolina or South Carolina

Ab Electrolux; North Carolina; Hybrid; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an EBS Supervisor, where you'll lead a talented team of technicians in delivering exceptional service experiences. This role emphasizes leadership, data analysis, and continuous improvement, allowing you to inspire and mentor your team while innovating in the home service industry. With the flexibility to work remotely or in an office environment, you will have the opportunity to enhance customer satisfaction and operational efficiency. If you are passionate about creating effortless customer experiences and thrive in a leadership role, this position is perfect for you.

Benefits

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities

Flexible career path

Qualifications

• 5+ years of electromechanical service and repair work experience.
• Proven experience in supervisory roles with high-performance teams.

Responsibilities

• Oversee EBS Team to ensure high-quality service and customer satisfaction.
• Drive continuous improvement and enhance consumer experiences.

Skills

Leadership

Data Analysis

Customer Service

Coaching

Process Improvement

Education

High School Diploma

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Power a world of ideas.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home!

All about the role:

As an EBS Supervisor, you’ll oversee and guide a team of skilled technicians to deliver exceptional service and repair experiences to consumers. Reporting to the Division Market Manager, this role combines leadership, data analysis, and continuous improvement to ensure a seamless and consistent service operation.

This is an opportunity to inspire, mentor, and collaborate to elevate team performance while innovating within the home service industry. If you’re someone who thrives in a leadership role and is passionate about creating effortless customer experiences, this role is for you.

What you’ll do:

1. Provide daily direction to the EBS Team, ensuring high-quality service repair performance and customer satisfaction.
2. Manage team KPIs to meet and exceed operational service delivery metrics.
3. Collaborate with Routing and Administrative teams to optimize resources and improve service routes.
4. Drive continuous improvement by identifying, evaluating, and executing opportunities to enhance consumer experiences.
5. Develop team members through coaching, special projects, job shadowing, and cross-training initiatives.
6. Foster an environment of data-driven decision-making and process improvement.

Minimum Qualifications:

1. High School Diploma
2. 5+ years of electromechanical service and repair work experience
3. Proven experience in supervisory roles, with demonstrated strengths of building and leading high-performance teams
4. Proficient skills in Microsoft Excel and PowerPoint
5. Ability to quickly learn multiple applications

Where you’ll be:

This position offers flexibility to work remotely or in a typical office environment in North or South Carolina, with the possibility of reporting to a local office or Regional Distribution Center (RDC). The role includes up to 25% travel within the US, including yearly ride-alongs with EBS Technicians.

Benefits highlights:

1. Discounts on our award-winning Electrolux products and services
2. Family-friendly benefits
3. Insurance policy plan
4. Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.