Branded Hotel General Manager — Lead Guest Excellence

Courtyard Philadelphia Springfield; Springfield Township (Delaware County); On-site; USD 120,000 - 180,000; Full time

Job summary

Courtyard Philadelphia Springfield is seeking a dynamic General Manager to lead our branded hotel just outside the Philadelphia suburbs. You will set strategic direction, inspire the team, and uphold guest-first service aligned with brand standards.

This leadership role requires strong financial acumen, hands-on operations oversight across all departments, and a proven ability to grow revenue while delivering exceptional guest experiences.

Qualifications

• Proven leadership: demonstrated success managing hotel operations, leading teams, and fostering a positive workplace culture.
• Guest-centered mindset: commitment to delivering exceptional guest experiences and maintaining brand standards.
• Business acumen: ability to analyze financials, develop strategies, and drive revenue, profitability, and operational excellence.
• Hands-on management: comfortable being visible, engaged, and proactive across all departments.

Responsibilities

• Lead hotel operations and drive overall performance.
• Uphold guest experiences and brand standards across departments.
• Analyze financials, develop strategies, and drive revenue and profitability.
• Be an engaged, visible leader across all areas of the property.

Skills

Leadership

Guest experience

Business acumen

Hands-on management

Job description

Courtyard Philadelphia Springfield is seeking a dynamic General Manager to lead our branded hotel just outside the Philadelphia suburbs. You will set strategic direction, inspire the team, and uphold guest-first service aligned with brand standards.

This leadership role requires strong financial acumen, hands-on operations oversight across all departments, and a proven ability to grow revenue while delivering exceptional guest experiences.