Brand Standards, Guest Experience & Food Safety Advisor

3M HEALTHCARE; Akron (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Stock purchase plan

Parental leave

Job summary

EcoSure, the brand protection division of Ecolab, seeks a Brand Protection Advisor to perform on-site visits in the Akron area, delivering on-site evaluations and insights that elevate food safety, guest experience, and operational excellence.

You will develop assessment presentations, collaborate with internal teams, and ensure a consistent client experience, meeting weekly visit targets. 100% overnight travel required; a valid driver's license is required.

Qualifications

• High school diploma.
• Two years of hospitality‑industry related experience.
• Current, valid driver’s license with no restrictions.
• No immigration sponsorship available.

Responsibilities

• Conduct brand protection visits at client locations using consulting, coaching, and training to meet program requirements.
• Develop and deliver summary presentations of assessment findings and recommendations to client leadership.
• Partner with EcoSure and Ecolab teams to solve client challenges.
• Complete a budgeted number of visits each week, providing an exceptional client experience.
• Utilize an iPad, Microsoft Suite, and CRM technology for efficient planning and execution.
• Adhere to HIPAA guidelines (where applicable) while completing visits in hotels, restaurants, convenience stores, education, healthcare, and senior living facilities.
• Support the growth initiatives of our company and our clients.

Skills

Hospitality experience

Customer service

Multitasking

Education

High school diploma

Tools

CRM software

Microsoft Office

iPad

Job description

Brand Protection Advisor – Akron, OH

EcoSure, the brand protection division of Ecolab, partners with global brands to create an end‑to‑end brand protection strategy. Join our team as a Brand Protection Advisor to deliver on‑site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence.

Overview

You will conduct brand protection visits, develop assessment presentations, collaborate with internal teams, and deliver a budgeted number of visits each week while supporting our clients’ growth initiatives.

Responsibilities

• Conduct brand protection visits at client locations using consulting, coaching, and training to meet program requirements.
• Develop and deliver summary presentations of assessment findings and recommendations to client leadership.
• Partner with EcoSure and Ecolab teams to solve client challenges.
• Complete a budgeted number of visits each week, providing an exceptional client experience.
• Utilize an iPad, Microsoft Suite, and CRM technology for efficient planning and execution.
• Adhere to HIPAA guidelines (where applicable) while completing visits in hotels, restaurants, convenience stores, education, healthcare, and senior living facilities.
• Support the growth initiatives of our company and our clients.

Position Details

• Must reside within a commutable distance of Akron, OH.
• 100% overnight travel required.
• Ability to work occasional evenings, weekends, and overtime.
• Possession of a current, valid driver’s license with no restrictions.
• Based on customer requirements, obtaining ServSafe and/or CP‑FS certification may be a condition of continued employment.

Minimum Qualifications

• High school diploma.
• Two years of hospitality‑industry related experience.
• Age 21years or older.
• Current, valid driver’s license with no restrictions.
• No immigration sponsorship available.

Physical Requirements

• Being around, touching, and potentially consuming food made from or with animal products and/or top allergens.
• Lifting and carrying up to 25pounds.
• Inspecting client playgrounds by climbing, crawling in tight areas, and descending tube slides.
• Bending, squatting, shifting, and adjusting movement to assess areas low to the ground and above the head.
• Standing and walking for extended periods in client locations.
• Driving and/or flying to client locations as needed; must have proper documentation such as a RealID.
• Driving a company‑paid vehicle as required (pre‑employment and ongoing motor‑vehicle record checks will be performed).
• Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability.

Preferred Qualifications

• Bachelor’s degree in culinary, hospitality, or business.
• Multilingual (Spanish & French preferred).
• High‑level customer service and advanced consultative skills.
• Ability to work well under pressure, juggle tasks, and meet deadlines.
• Strong planning and organizational skills with high attention to detail.
• Ability to work independently, show initiative, good judgment, and superior decision‑making and problem‑solving skills.

Benefits

Starting on Day1, you will receive access to a comprehensive benefits package that includes medical, dental, vision, 401(k) matching, company‑paid pension, stock purchase plan, paid parental leave, and childcare resources. You will also have opportunities to grow your career within a company that values safety and innovation.

Customer‑Related Requirements

• Undergo additional background or drug/alcohol testing for customer credentialing as required.
• Be fully vaccinated for COVID‑19, including a booster if eligible, unless a religious or medical accommodation is requested and approved.

About Ecolab

Ecolab delivers science‑based solutions, data‑driven insights, and world‑class service to advance food safety, clean and safe environments, and sustainability for customers worldwide.

EEO Statement

Ecolab is an equal‑opportunity employer. We provide reasonable accommodation to qualified applicants with disabilities. No immigration sponsorship is available for this position.