Brand Standards, Guest Experience, & Food Safety Advisor

ECOLAB; Baltimore (MD); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company-paid vehicle for business use

Paid training program

Comprehensive benefits package

Job summary

Ecolab's EcoSure team is seeking a Brand Protection Advisor to perform on-site assessments, coaching, and insights that elevate food safety, guest experience, and operational excellence in Baltimore, MD. You will protect brand standards, identify risks, and drive continuous improvement with client leadership.

Responsibilities include delivering assessment findings, planning visits, and working with CRM tools. Requires 21+, valid driver's license, and hospitality experience; travel about 25%.

Qualifications

• High school diploma.
• Two years hospitality industry-related experience.
• Current and valid Driver's License with no restrictions.
• Must be 21 years of age or older.
• No Immigration Sponsorship available for this position.

Responsibilities

• Conduct on-site brand protection visits using consulting, coaching and training to meet client expectations.
• Develop and deliver summary presentations of assessment findings and recommendations to client leadership.
• Partner with EcoSure and Ecolab teams to solve client challenges.
• Complete a budgeted number of visits weekly with exceptional client experience.
• Utilize iPad, Microsoft Suite and CRM to plan and perform essential job functions.

Skills

Hospitality experience

Customer service

Communication

Multilingual

Education

High school diploma

Bachelor's degree in culinary, hospitality or business

Job description

Want to build a brighter, bolder future and cultivate your career?Join Ecolab's team and help create a world in which we all thrive.

EcoSure, the brand protection division of Ecolab, partners with global brands to create an end-to-end brand protection strategy. Through a collaborative approach to on-site assessments, coaching, digitallearningand industry best practices, we create a unique program that encompasses the critical components of any operation.EcoSureconducts more than 500,000 assessments annually in 140+ countries around the world. The results are real-time insights and actionable steps that mitigate brand risk andoptimizeguest experience.

Ecolab is seeking aBrand Protection Advisorto join ourteaminBaltimore, MD.As a Brand Protection Advisor,you'lldeliver on-site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence.You'llpartner with clients toidentifyrisks, reinforce brand standards, and drive continuous improvement, making a measurable impact on public health and customer satisfaction.

HowYou'llMake anImpact:

• Conduct a variety of brand protection visits at client locations using a foundation of consulting, coaching, and training to meet the unique expectations and program requirements of the clients and help protect their brand and delight their guests
• Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership
• Partner with otherEcoSureand Ecolab teams to solve client challenges
• Complete a budgeted number of visits each week, delivering an exceptional client experience
• Utilize an iPad, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions
• Support the growth initiatives of our company and our clients
• Adhere to HIPAA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector,healthcareand senior living facilities by interacting with staff and residents

Position Details:

• Candidate mustresidewithin a commutable distance ofBaltimore, MD
• Percent of overnight travelrequired:25%
• Position requires the ability to work occasional evenings, weekends, and overtime as business needs dictate
• Based on customer requirements, obtaining ServSafe and/or CP-FS certification(s) may be a condition of continued employment

What'sUniqueAboutThisRole:

• The support of an organization that believes it is vital to include and engage diverse people,perspectivesand ideas to achieve our best
• Paid training program that includes job shadowing, e-learning modules, structured field activities, and customized classroom-style training
• Company-paid vehicle for business and personal use, where applicable
• Plan and manage your schedule in an independent work environment
• Be part of a company that values a culture of safety that includes top-notch safety training and personal protective equipment

Minimum Qualifications:

• High school diploma
• Two years of hospitality industry-related experience
• Position requires a current and valid Driver's Licensewith no restrictions
• Due to the nature and hours of the work, must be 21 years of age or older
• No Immigration Sponsorship available for this position

Physical Requirements of Position:

• Beingaround, touchingand potentially consumingfood made from or with animal products and/or top allergens
• Liftingand carrying25 pounds
• Inspectingclient playgrounds by climbing, crawling in tightareasand goingdown tubeslides
• Bending, squatting,shiftingand adjusting movement to assess areas low to the ground and above the head
• Standingand walkingfor extended periods of time in client locations
• Drivingand/or flyingto client locations as needed;you are responsibletohavethe proper documentation to fly such as a Real ID or other acceptable form of identification
• Drivinga company-paid vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed todetermineeligibility to drive a company vehicle)

Ecolab is committed to providing reasonableaccommodationto qualified individuals with a disability.

Preferred Qualifications:

• Bachelor's degree in culinary, hospitality or business field
• Multilingual (Spanish & French preferred)
• High-level customer service and advanced consultative skills
• Ability to work well under pressure, juggle tasks and work efficiently against deadlines
• Strong planning and organizational skills and high attention to detail
• Ability to work effectively without supervision, show initiative, good judgment, and superior decision-making and problem-solving skills

What'sin itForYou:

• Starting onDay 1: Access to our comprehensivebenefits packageincluding medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact andshape your careerwith a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at ournearly threemillion customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class