Brand Representative - Westfield Garden State Plaza, Hollister

Abercrombie & Fitch Co.; Paramus (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Abercrombie & Fitch Co. in Paramus, NJ is seeking Brand Representatives to bring our store experience to life. You will engage customers with warmth, offer styling guidance across categories, and help create a welcoming environment.

This role suits people who enjoy connecting with shoppers, assisting them in finding what they need, and maintaining a well-presented, organized store. You will support in-store service and omni-channel tasks while upholding presentation standards.

Qualifications

• Previous retail experience preferred.

Responsibilities

• Provide warm, welcoming service to all customers.
• Offer styling guidance and product support across categories.
• Maintain a clean, organized, visually consistent sales floor.
• Assist with online orders and omni-channel tasks.

Skills

Customer service

Communication

Visual merchandising

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.