Brand Representative - Viewmont Mall, Hollister

Abercrombie & Fitch Spain, SL; Scranton (Lackawanna County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate Opportunity

Training and Development

Inclusive Global Team

Job summary

Abercrombie & Fitch Co. is seeking retail team members who deliver a warm, inclusive customer experience and support daily store operations.

You will help customers with styling guidance, keep the sales floor organized, and ensure smooth checkout experiences. The role involves balancing customer interaction with inventory tasks, maintaining presentation standards, and participating in omnichannel processes such as in-store pickup and ship-from-store fulfillment.

Qualifications

• Welcoming and inclusive customer experience
• Ability to balance engagement with operational tasks
• Strong organizational skills and attention to detail
• Reliability and consistent attendance

Responsibilities

• Provide welcoming, attentive service across categories.
• Support replenishment and maintain a clean, organized sales floor.
• Process purchases, returns and exchanges with a friendly checkout experience.
• Assist online orders, in-store pickup, and ship-from-store fulfillment

Skills

Customer service

Retail operations

Cash handling

Omni-channel support

Job description

Job Description:

What You'll Do:

• Customer Experience : Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance : Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations : Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders : Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You'll Get

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.