Brand Representative - The Great Mall, Abercrombie & Fitch

A&F Stores, Inc.; California (MO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate

Training and Development

Global Team

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring the store experience to life, engaging customers with care and representing our brand authentically in a welcoming environment.

You will help customers find what they need, assist with omni‑channel tasks like in‑store pickup and ship‑from‑store, and maintain a well‑presented sales floor with presentation standards. This role supports a dynamic, team‑oriented store culture.

Qualifications

• Ability to provide welcoming, inclusive customer experience.
• Strong attention to detail and organizational skills.
• Comfort balancing customer engagement with store tasks.
• Reliability with consistent attendance and schedule adherence.

Responsibilities

• Provide warm, attentive service and help customers find products across categories.
• Support product replenishment and maintain a clean, visually consistent store.
• Process purchases, returns, and exchanges accurately at the cash wrap.
• Assist with online orders and in‑store pickup for an omni‑channel experience.

Skills

Customer service

Merchandising

Cash handling

Multi‑channel sales

Job description

Job Description: Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do:

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

What It Takes:

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You’ll Get:

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.

Starting rate: $18.20 per hour. (i.e., the recruiting pay range for this position is $18.20 - $18.20 per hour). The starting rate and range may be modified in the future.

Abercrombie & Fitch Co. is an Equal Opportunity Employer.