Brand Representative - Pacific View, Hollister

Abercrombie & Fitch Co.; California; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Merchandise discount

Flexible schedule

Career advancement opportunities

Brand affiliate opportunity

Training and development

Inclusive team culture

Job summary

Abercrombie & Fitch Co. in the United States is seeking a customer-focused associate to deliver warm, welcoming service and styling guidance across categories. You’ll anticipate guest needs and ensure a positive, inclusive experience.

You will also maintain a clean, organized sales floor, assist with product replenishment, and handle purchases, returns, and exchanges with a friendly checkout. Online orders support is included to ensure seamless omni-channel shopping.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment with balanced engagement and tasks.
• Strong organizational skills and attention to detail.
• Reliability and consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers and offer styling guidance.
• Support product replenishment and maintain a clean, organized sales environment.
• Process purchases, returns, and exchanges with a friendly checkout experience.
• Support Save the Sale orders, in-store pick-up, and ship-from-store orders for online channels.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Reliability

Job description

What You’ll Do

Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.

Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.

Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.

Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

Ability to create a welcoming and inclusive customer experience. Comfort working in a dynamic environment, balancing customer engagement and operational tasks. Strong organizational skills and attention to detail. Reliability and commitment to consistent attendance.

What You’ll Get

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here. See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

The starting rate for this position is $16.90 per hour. (i.e., the recruiting pay range for this position is $16.90-$16.90 per hour). The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.