Brand Representative - Brea Mall, Hollister

Abercrombie & Fitch Spain, SL; Brea (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate

Training & Development

Inclusive culture

Job summary

Abercrombie & Fitch Co. is hiring for a customer-focused role in our California stores. You will greet customers, offer styling guidance, and support seamless in-store and online experiences while upholding presentation standards.

Starting pay is $16.90 per hour, with opportunities for career advancement, merchandise discounts, flexible scheduling, and Brand Affiliate pathways as part of a global team celebrating individuality.

Qualifications

• Ability to create welcoming, inclusive customer experiences.
• Comfort in a dynamic environment balancing engagement and tasks.
• Strong organizational skills and attention to detail.
• Reliability with consistent attendance.

Responsibilities

• Provide warm, attentive customer service across categories.
• Support replenishment and maintain presentation standards.
• Process purchases, returns, and exchanges with a friendly checkout.
• Assist omni-channel orders including Save the Sale and ship-from-store.

Skills

Customer service

Adaptability

Organization

Attendance reliability

Job description

What You'll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You'll Get

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

The starting rate for this position is $16.90 per hour. (i.e., the recruiting pay range for this position is $16.90 - $16.90 per hour). The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.