Brand Representative - Natick Mall, Abercrombie & Fitch

Abercrombie & Fitch Co.; Natick (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Abercrombie & Fitch Co. seeks Brand Representatives in Natick, Massachusetts to provide excellent customer service and create a welcoming store environment. Responsibilities include engaging customers, maintaining sales floor organization, and processing transactions. Ideal candidates enjoy connecting with customers and are committed to ensuring a pleasant shopping experience. The role is crucial for supporting both in-store and online order fulfillment, contributing to a seamless omni-channel experience.

Qualifications

• Enjoys connecting with customers and providing attentive service.
• Ability to maintain a clean and organized store environment.
• Strong communication skills for customer interactions.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers.
• Support product replenishment and maintain a visually consistent sales environment.
• Accurately process purchases, returns, and exchanges.

Job description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

What You’ll Do

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.