Brand Representative - Harlem Irving Plaza, Hollister

Abercrombie & Fitch Co.; Norridge (IL); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

A Global Team of People Who'll CelebrA

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in the United States (Illinois, Norridge) to bring the store experience to life through welcoming service and brand-aligned presentation.

You will assist customers, guide styling, and ensure a well-presented environment across categories. The role emphasizes omni-channel support, including in-store purchases, returns, exchanges, and fulfilling online orders.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Customer Experience: Provide warm, welcoming service to all customers and offer product guidance.
• Sales Floor Maintenance: Support replenishment and keep the sales floor clean and organized.
• Cash Wrap Operations: Process purchases, returns, and exchanges accurately.
• Online Orders: Support Save the Sale, In-Store Pick-Up, and ship-from-store orders.

Skills

Customer service

Sales

Store operations

Omni-channel

Job description

**Job Description:**Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well-presented store environment.**What You’ll Do:*** **Customer Experience**: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.* **Sales Floor Maintenance**: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.* **Cash Wrap Operations**: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.* **Online Orders**: Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.**What it Takes*** Ability to create a welcoming and inclusive customer experience.* Comfort working in a dynamic environment, balancing customer engagement and operational tasks.* Strong organizational skills and attention to detail.* Reliability and commitment to consistent attendance.**What** **You’ll** **Get**As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you!* Merchandise Discount* Flexible Schedule* Opportunities for Career Advancement* Opportunity to Become a Brand Affiliate* Training and Development* A Global Team of People Who'll Celebrate you for Being YOU**Company Description**Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.Learn more about A&F Co. by visiting our corporate website here.See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANFThe starting rate for this position is $15.40 per hour. (i.e., the recruiting pay range for this position is $15.40-$15.40 per hour). The starting rate and range may be modified in the future.