Brand Representative - Franklin Park Mall, Hollister

Abercrombie & Fitch Spain, SL; Toledo (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount

Flexible schedule

Career advancement opportunities

Brand affiliate program

Training and development

Inclusive, global team

Job summary

Abercrombie & Fitch Co. in Toledo, OH is seeking a customer-focused sales associate to deliver an exceptional in-store experience and support the brand’s omnichannel service.

You will engage customers, maintain attractive merchandising, operate the POS, and assist with online orders. This role offers merchandise discounts, a flexible schedule, growth opportunities, training, and a welcoming, inclusive team.

Qualifications

• Experience delivering friendly, high-energy customer service.
• Able to multitask and stay organized in a fast-paced environment.
• Reliable attendance and punctuality are essential.

Responsibilities

• Provide welcoming customer service and styling guidance.
• Maintain clean, organized sales floor and presentation standards.
• Process purchases, returns, and exchanges at the cash wrap.
• Support online orders and omni-channel initiatives (ship-from-store, in-store pick-up).

Skills

Customer service

Sales experience

Attention to detail

Reliability

Tools

POS system

Job description

Job Description:

What You'll Do:

• Customer Experience : Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance : Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations : Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders : Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

What it Takes

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

What You'll Get

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

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ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.