Brand Representative - Crocker Park, Hollister

A&F Stores, Inc.; Westlake (OH); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Opportunity to Become a BrandAffiliate

Training and Development

A Global Team of People Who'll CelebrE

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives in Westlake, Ohio to bring our store experience to life, engaging customers with genuine care and helping them find what they need in a welcoming environment.

This role emphasizes customer connection, product support, and maintaining an inviting, well-presented store. A strong focus on reliability, inclusivity, and adaptability to a dynamic retail setting is essential.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, attentive service to all customers and offer styling guidance across categories.
• Support product replenishment and maintain a clean, visually consistent sales floor.
• Process purchases, returns, and exchanges with a friendly checkout experience.
• Support omni-channel tasks, including Save the Sale orders and in-store pickup.

Job description

Job Description

Our Brand Representatives bring our store experience to life—engaging customers with care, representing our brand authentically, and helping create a welcoming environment for all. This role is a great fit for someone who enjoys connecting with customers, assisting them in finding what they need, and maintaining a well‑presented store environment.

Responsibilities

• Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and styling guidance across categories.
• Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring presentation standards are met.
• Cash Wrap Operations: Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly and positive checkout experience.
• Online Orders: Create a seamless omni‑channel experience by supporting Save the Sale orders, fulfilling In‑Store Pick‑Up, and packaging ship‑from‑store orders.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing customer engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Benefits

• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Company Overview

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally‑led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates stores under these brands across North America, Europe, Asia, and the Middle East, as well as the e‑commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Equal Opportunity Employer

Abercrombie & Fitch Co. is an equal opportunity employer.