Brand Quality Manager - Propulsion

General Motors; Michigan; Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a dynamic Brand Quality Manager for its Propulsion team. In this hybrid role, you will focus on ensuring product quality and reliability across various components, including batteries and engines. You will lead initiatives to resolve quality concerns, enhance customer satisfaction, and improve the vehicle ownership experience. Your creativity and strong leadership will drive cross-functional collaboration, making a significant impact on current and future vehicles. Join a forward-thinking company dedicated to delivering excellence in automotive engineering and customer service.

Qualifications

• Strong understanding of product quality and reliability.
• Experience in managing technical issues in automotive engineering.

Responsibilities

• Identify and assess quality issues using warranty data and reports.
• Collaborate with engineers and quality teams to resolve product issues.
• Monitor warranty data to identify trends and facilitate solutions.

Skills

Leadership

Communication Skills

Problem Solving

Quality Assessment

Collaboration

Education

Bachelor's Degree in Engineering

Master's Degree (preferred)

Tools

Warranty Data Analysis Tools

Technical Service Bulletin Management

Job description

Work Arrangement

Hybrid: This role is categorized as hybrid. The successful candidate is expected to report to Warren at least three times per week.

The Role

Join the Brand Quality Propulsion team as a Brand Quality Manager - Propulsion. This multifaceted role focuses on product quality, reliability, durability, and issue remediation for batteries, drive units, power electronics, transmissions, and engines.

Brand Quality aims to improve customer retention and the vehicle ownership experience by quickly resolving product quality concerns and providing multi-functional, closed-loop solutions for current and future vehicles. The role requires creativity, initiative, independence, strong leadership, and excellent communication skills.

What You’ll Do

1. Identify and assess quality and durability issues: Utilize warranty parts reviews, product reports, warranty data, and field cases (FSE, TAC, ParTech).

2. Drive issue resolution: Collaborate with Design Release Engineers (DREs), QRD teams, Supplier Quality Engineers (SQEs), Supply Chain, Purchasing, and Leadership; document findings in PRTS.

3. Manage field communications: Handle Technical Service Bulletins, Preliminary Information Bulletins, emerging issues videos, Global Connect messages, and Tech Link articles.

4. Support GM field personnel, call centers, dealers, and service teams: Assist in resolving product service and technical issues efficiently.

5. Monitor warranty data and field reports: Proactively identify trends and facilitate solutions.

6. Ensure timely documentation: Record issues in PRTS and keep key stakeholders informed.

7. Champion customer and dealer feedback: During Warranty Work Cell reviews and special part return evaluations.

8. Lead warranty waste reduction and avoidance initiatives: Track impact and improvements.

9. Participate in warranty review and teardown meetings: Provide updates on quality issues and resolution progress.

10. Engage in CPIT meetings: Contribute to continuous process improvement and technical excellence.