Brand Experience Specialist – Collectibles Retail

Pop-Mart-Americas-Inc.; McAllen (TX); On-site; USD 18,000 - 21,000; Full time

Job summary

POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales Associate, you will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.

You will also support daily store operations including merchandising, inventory management,

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail or service experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Provide excellent customer service and build rapport with guests.
• Educate customers on POP MART products and brand story.
• Process purchases, returns, exchanges, and loyalty transactions accurately.

Skills

Customer service

Communication

Multitasking

Team player

Bilingual (nice to have)

Education

High school diploma or equivalent

Job description

POP MART is seeking energetic, customer-focused Sales Associates who are passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales Associate, you will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence.

You will also support daily store operations including merchandising, inventory management,