Brand Experience Specialist

Gap Inc.; New York (NY); On-site; USD 21,000 - 26,000; Part time

Job summary

Gap Inc. in New York, NY is seeking a passionate Retail Sales Associate to engage customers, share product knowledge, and help them outfit looks that reflect their style.

You will educate customers on current merchandise, promotions, and events while delivering friendly, efficient service. You are a strong communicator, eager to learn, and able to handle everyday customer inquiries and occasional complex interactions.

Qualifications

• Experience delivering excellent customer service in a fast‑paced retail environment.
• Strong verbal and written communication; able to explain product details clearly.
• Ability to solve problems and handle customer concerns with professionalism.
• Team player who collaborates with store colleagues to meet goals.
• Willingness to learn procedures and product information on the job.

Responsibilities

• Become an expert in the brand’s selling behaviors to provide premium customer experiences.
• Serve as a role model to achieve store priorities with the customer at the center.
• Support store leadership and ensure tasks are completed accurately and promptly.
• Build and share knowledge in an assigned product area or functional specialty.
• Assist with opening/closing procedures and store operations as needed.
• Listen to customers, ask questions, and address needs while maintaining professionalism.

Skills

Customer service

Communication

Problem solving

Teamwork

Learning agility

Job description

Gap Inc. in New York, NY is seeking a passionate Retail Sales Associate to engage customers, share product knowledge, and help them outfit looks that reflect their style.

You will educate customers on current merchandise, promotions, and events while delivering friendly, efficient service. You are a strong communicator, eager to learn, and able to handle everyday customer inquiries and occasional complex interactions.