Brand Experience & Sales Advisor

Gap Inc.; New York (NY); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate to help bring the brand to life for customers. You will educate customers about products, provide excellent service, and collaborate with leadership to deliver an omni-channel shopping experience.

You’ll engage customers, promote loyalty programs, and support store operations while maintaining a neat and organized work area. This role requires flexibility for holidays and varied shifts and a customer-first mindset.

Qualifications

• Strong communication skills and ability to engage with customers and team.
• Customer-focused service mindset to deliver exceptional in-store experiences.
• Passion for retail and ability to thrive in a fast-paced environment.
• Ability to problem-solve, take feedback, and act on it.
• Willingness to work a flexible schedule including holidays, evenings, weekends.
• Comfort with using retail technology and systems.
• Ability to move around the shop floor, stockroom, and office, and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Excellent communicator

Customer-focused

Retail enthusiasm

Problem solver

Flexible schedule

Tech-savvy

Mobility and lift

Job description

Gap Inc. is seeking a Brand Associate to help bring the brand to life for customers. You will educate customers about products, provide excellent service, and collaborate with leadership to deliver an omni-channel shopping experience.

You’ll engage customers, promote loyalty programs, and support store operations while maintaining a neat and organized work area. This role requires flexibility for holidays and varied shifts and a customer-first mindset.