Brand Experience Lead — Key Holder (Flexible Hours)

Free People; BLOOMINGTON (MN); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Other perks mentioned

Job summary

Free People in Bloomington, MN is seeking a Key Holder to support store leadership in daily operations, sales, and customer experience at 60 E Broadway.

You will drive engagement, coach the team, manage shipment processing, restocking, and uphold FP's visual standards to deliver seamless omni-channel service.

The role requires flexible hours including nights, weekends, and holidays, with strong brand alignment and opportunities for career growth.

Qualifications

• Love for the FP brand
• Stands out as a leader
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
• Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
• Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Job description

Free People in Bloomington, MN is seeking a Key Holder to support store leadership in daily operations, sales, and customer experience at 60 E Broadway.

You will drive engagement, coach the team, manage shipment processing, restocking, and uphold FP's visual standards to deliver seamless omni-channel service.

The role requires flexible hours including nights, weekends, and holidays, with strong brand alignment and opportunities for career growth.