Brand Experience Associate — Retail (Flexible Hours, PTO)

Gap; Nanuet (NY); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer hours

401(k) matching

Employee stock purchase plan

Insurance (medical, dental, vision, &

Job summary

Gap is seeking a Brand Associate to bring our optimistic American style to life for customers. You will educate, inform, inspire, and wardrobe customers while delivering a best-in-class experience across channels.

Join a team that thrives in a fast-paced retail environment and contributes to store goals, with flexible scheduling including holidays and weekends. The role focuses on customer service, product knowledge, and brand education to foster loyalty.

Qualifications

• Excellent communication and customer service skills.
• Customer-focused service provider both on and off the sales floor.
• Able to thrive in a fast-paced retail environment.
• Open to feedback and eager to learn and improve.
• Able to work flexible schedules including holidays, evenings, weekends.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail knowledge

Teamwork

Flexibility

Problem solving

Tech-savvy

Tools

Retail technology

Job description

Gap is seeking a Brand Associate to bring our optimistic American style to life for customers. You will educate, inform, inspire, and wardrobe customers while delivering a best-in-class experience across channels.

Join a team that thrives in a fast-paced retail environment and contributes to store goals, with flexible scheduling including holidays and weekends. The role focuses on customer service, product knowledge, and brand education to foster loyalty.