Brand Experience Ambassador | Flexible Schedule

Abercrombie & Fitch Co.; Columbia (MD); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Merchandise Discount

Flexible Schedule

Career Advancement

Brand Affiliate

Training & Development

Global Team

Job summary

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life in a welcoming environment. You will engage customers, assist with finding products, and maintain presentation standards across the sales floor.

Responsibilities include creating a friendly checkout, supporting replenishment, and enabling omni-channel services like Save the Sale and in-store pickup. The role emphasizes reliability and a strong customer focus.

Qualifications

• Ability to create a welcoming and inclusive customer experience.
• Comfort working in a dynamic environment, balancing engagement and operational tasks.
• Strong organizational skills and attention to detail.
• Reliability and commitment to consistent attendance.

Responsibilities

• Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a natural way, and offer product support and styling guidance across categories.
• Support product replenishment and maintain a clean, organized, and visually consistent sales environment, including folding, hanging, sizing, and presentation standards.
• Accurately and efficiently process purchases, returns, and exchanges while ensuring a friendly checkout experience.
• Create a seamless omni-channel experience by supporting Save the Sale orders, fulfilling In-Store Pick-Up, and packaging ship-from-store orders.

Skills

Customer Experience

Sales Floor Maintenance

Cash Wrap Operations

Online Orders

Job description

Abercrombie & Fitch Co. is seeking Brand Representatives to bring our store experience to life in a welcoming environment. You will engage customers, assist with finding products, and maintain presentation standards across the sales floor.

Responsibilities include creating a friendly checkout, supporting replenishment, and enabling omni-channel services like Save the Sale and in-store pickup. The role emphasizes reliability and a strong customer focus.