Brand Engagement Center (BEC) Advocate

Toyota North America; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Toyota North America as a Brand Engagement Center Advocate in Plano, TX, where you'll play a crucial role in customer interactions. This internship offers the chance to develop key skills such as communication and project management, within a collaborative environment. Ideal candidates will be passionate, motivated, and eager to make an impact at one of the world's most admired brands.

Benefits

Medical benefits

Dental benefits

Vision benefits

401K

Qualifications

• Strong project management skills.
• Superior communication skills, both written and verbal.
• Analytical and problem-solving skills are essential.

Responsibilities

• Act as a liaison between Toyota/Lexus owners and support the contact center.
• Evaluate customer inquiries and determine actions to improve satisfaction.
• Receive training on products and customer satisfaction strategies.

Skills

Project management

Analytical skills

Customer service mindset

Strong communication

Job description

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Magnit Direct Sourcing on behalf of Toyota is currently hiring for a Brand Engagement Center (BEC) Advocate role for a temporary assignment in Plano,TX.

This position is a 12-months assignment, with potential to extend. The pay range for this role is between $18.00 - $24.00/Hr. Benefits: Medical, Dental, Vision, 401K.

Title: Brand Engagement Center (BEC) Advocate

Location: Plano, TX.

Duration: 12 months

Description

What you’ll be doing

Toyota Customer Brand Engagement Center Internship Program provides college students with exposure to the automotive industry while working in a corporate environment at our Headquarters in Plano, Texas.

Who We Are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

What we’re looking for Toyota and Lexus’ Brand Engagement Center is looking for passionate and highly motivated Interns to work in a world-class contact center. The skills you acquire will be invaluable for your career.

Through Your Experience At Toyota, You Will

• Expand your communication skills
• Test drive a career and get a better grasp of your goals and interests
• Network with professionals in your field of interest
• Develop a confident, professional image
• During your internship, your primary role will be to act as a liaison between Toyota/Lexus owners, prospective owners, dealerships, area offices and headquarters by supporting our national contact center via answering incoming phone calls on a daily basis.
• you You will receive five weeks of comprehensive training on Toyota (possibly Lexus) vehicles, policies, products and services, communications, problem solving and negotiation, and customer satisfaction.
• Your primary role will be to act as a liaison between Toyota/Lexus owners, prospective owners, dealerships, area offices and headquarters.
• You will be expected to evaluate customer inquiries/concerns, (i.e. financial assistance, dealer sales, service or product related concerns), and determine the appropriate action to positively impact owner satisfaction and retention.
• Our Toyota Customer Brand Engagement Center is one of the key departments that offers entry-level positions with tremendous opportunity to learn about our products and the inner workings of the company.
• As an Intern, your overall mission is to “Build Lifetime Advocates for Toyota/Lexus”.
• Your role will support the department’s objective to provide world-class customer service to Toyota/Lexus owners and future buyers.
  
  

Requirements

Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills

Strong project management skills

Computer skills - comfortable learning new systems

Developing process documentation

Strong analytical and problem-solving skills

Superior written and verbal communication skills

Ability to work with cross-functional groups

Strong customer service mindset

Ability to formulate and present recommendations regarding functional and technical solutions that improve business processes, enhance user experience, or reduce operating expenses

Preferred

Added bonus if you have (Preferred):

Bilingual English/Spanish

Talented, dedicated people are an integral part of our mission to build the best workforce, working together to create the future of mobility and make the world a better place. We are always on the lookout for diverse, driven, and collaborative talent interested in performing contract work for Toyota.

Click here to join our talent network and be the first in line when a new contingent job opportunity opens at Toyota through Magnit Direct Sourcing.

Magnit is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

QUALIFICATION/LICENSURE

Work Authorization : Green Card, US Citizen

Preferred years of experience : 2 years

Travel required : No travel required

Shift timings : 9 AM to 5 PM

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Motor Vehicle Manufacturing

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