Brand Ambassador (Southpark, Charlotte)

Diptyque Paris; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Diptyque Distribution LLC. is seeking a Brand Ambassador in Southpark, Charlotte to embody the luxury fragrance and home goods brand.

You will engage customers, share the Diptyque narrative, and drive sales through exemplary service and product knowledge. In this role you will educate shoppers on product ranges, uphold premium visual standards, and participate in events to build lasting customer relationships.

Qualifications

• Experience in luxury retail, sales or customer service.
• Excellent interpersonal and communication skills.
• Passion for luxury products and brand aesthetics.
• Able to work flexible hours including weekends, evenings and holidays.
• Stand for extended periods and lift up to 20 pounds.

Responsibilities

• Represent Diptyque with professionalism and enthusiasm, reflecting the brand image.
• Engage customers with personalized consultations and immersive brand experiences.
• Educate customers on Diptyque product range, ingredients, history and USPs.
• Achieve individual and store sales targets through upselling and cross-selling.
• Maintain visual merchandising standards and brand guidelines.
• Assist with inventory receipt, stocking, and organization.
• Process sales transactions accurately using POS systems.
• Gather customer feedback and market insights for management.
• Participate in events, promotions and trainings as required.
• Build and maintain strong customer relationships to foster loyalty.

Skills

Luxury retail experience

Customer service

Sales oriented

Excellent communication

English proficiency

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Job description

## Brand Ambassador (Southpark, Charlotte)Applylocations: USA - North Carolina - Charlottetime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR640Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.About the job As a Brand Ambassador for Diptyque Distribution LLC., you will be the face of our luxury fragrance and home goods brand, embodying its elegance and storytelling. You will passionately engage with customers, share the unique narrative of Diptyque products, and drive sales through exceptional service and brand expertise. Job Responsibilities\*\* \* Represent Diptyque with professionalism and enthusiasm, consistently reflecting the brand's sophisticated image and values. \* Actively engage with customers, providing personalized consultations and an immersive brand experience. \* Educate customers on Diptyque's product range, ingredients, history, and unique selling propositions. \* Achieve individual and team sales targets through proactive customer interaction and upselling/cross-selling techniques. \* Maintain pristine visual merchandising standards, ensuring products are displayed attractively and according to brand guidelines. \* Assist with inventory management, including receiving, stocking, and organizing products. \* Process sales transactions accurately and efficiently using POS systems. \* Gather customer feedback and market insights, communicating them effectively to management. \* Participate in special events, promotions, and training sessions as required. \* Build and maintain strong customer relationships to foster brand loyalty.\* Any other tasks as assigned from time to time by any manager Job Qualifications\*\* \* Proven experience in a luxury retail, sales, or customer service environment, preferably in beauty, fragrance, or home goods. \* Exceptional interpersonal and communication skills, with a natural ability to connect with diverse clientele. \* A genuine passion for luxury products and an understanding of the Diptyque brand aesthetic. \* Strong sales acumen and a results-oriented mindset. \* Ability to work flexible hours, including weekends, evenings, and holidays, as retail demands. \* Excellent presentation and grooming standards, reflecting the luxury nature of the brand. \* Proficiency in English; additional language skills are a plus. \* High school diploma or equivalent; a college degree is preferred. \* Ability to stand for extended periods and lift up to 20 pounds.Diptyque is committed to diversity in all its forms and considers each application carefully.Diptyque is committed to diversity in all its forms and considers each application carefully.